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How do cyberspace friendships transition to favorable workplace outcomes?The self-team joint influence Journal article
International Journal of Hospitality Management, 2020,Volume: 85
Authors:  Fiona X. Yang;  Wong IpKin Anthony
Favorite |  | TC[WOS]:5 TC[Scopus]:4 | Submit date:2019/11/13
Cyberspace Friendship  Social Networking Site  Coworker Support  Job Embeddedness  Job Satisfaction  Task Interdependence  
Social media friending in building coworker guanxi: A study in the hotel industry Journal article
International Journal of Hospitality Management, 2020,Volume: 84
Authors:  Fiona X. Yang
Favorite |  | TC[WOS]:6 TC[Scopus]:5 | Submit date:2019/11/13
Social Media Interactions  Workplace Fun  Workplace Stress  Workplace Guanxi  Work-life Boundary  Facebook  
Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees Journal article
International Journal of Hospitality Management, 2019,Volume: 83,Page: 1-10
Authors:  Fiona X. Yang;  Virginia Meng-Chan Lau
Favorite |  | TC[WOS]:14 TC[Scopus]:16 | Submit date:2019/11/27
Customer Incivility  Burnout  Emotional Intelligence  Customer Orientation  Cooperation  Competition  
Can insider trading in U.S. hospitality firms predict future returns? Journal article
International Journal of Hospitality Management, 2019,Volume: 83,Page: 115-127
Authors:  Esen,M. Fevzi;  Singal,Manisha;  Kot,Hung Wan;  Chen,Ming Hsiang
Favorite |  | TC[WOS]:1 TC[Scopus]:1 | Submit date:2019/08/02
Abnormal returns  Informed trading  Insider trading  U.S. hospitality industry  
Cultural essentialism and tailored hotel service for Chinese: the moderating role of satisfaction Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 9,Page: 3610-3626
Authors:  Lawrence Hoc Nang Fong;  Hongwei He;  Melody Manchi Chao;  Galli Leandro;  David King
Favorite |  | TC[WOS]:4 TC[Scopus]:4 | Submit date:2019/09/30
Culture  Culture  Hotel  Hospitality  Lay Theories  Implicit Theories  
Customers’ needs satisfaction: A scale validation with refinement in the integrated resort setting Journal article
International Journal of Hospitality Management, 2019,Volume: 82,Page: 39-47
Authors:  Ahn,Jiseon;  Back,Ki Joon;  Choe,Yeongbae
Favorite |  | TC[WOS]:6 TC[Scopus]:5 | Submit date:2019/08/02
Cross-cultural study  Eudaimonic well-being  Hedonic well-being  Integrated resort  Needs satisfaction  Scale validation  
Understanding short selling activity in the hospitality industry Journal article
International Journal of Hospitality Management, 2019,Volume: 82,Page: 136-148
Authors:  Kot,Hung Wan;  Chen,Ming Hsiang;  Cheung,Adrian (Wai Kong);  Huang,Haiyu
Favorite |  | TC[WOS]:1 TC[Scopus]:2 | Submit date:2019/08/02
Demand  Future Stock Returns  Hospitality Industry  Short Selling  Supply  
Exploring perceived risk in building successful drone food delivery services Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 8,Page: 3249-3269
Authors:  Jinsoo Hwang;  Ja Young (Jacey) Choe
Favorite |  | TC[WOS]:0 TC[Scopus]:23 | Submit date:2019/09/12
Image  Perceived Risk  Willingness To Pay More  Desire  Drone Food Delivery Services  Intentions To Use  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite |  | TC[WOS]:12 TC[Scopus]:16 | Submit date:2019/08/01
Customer Incivility  Extra-role Customer Service  Service Encounters  Work Engagement  
Co-creation experience and place attachment: Festival evaluation Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 193-204
Authors:  Zhang,Carol Xiaoyue;  Fong,Lawrence Hoc Nang;  Li,Shi Na
Favorite |  | TC[WOS]:16 TC[Scopus]:16 | Submit date:2019/08/02
Co-creation  Cultural Festival  Customer-to-customer Logic  Place Attachment  Satisfaction