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Buffering negative impacts of jaycustomer behavior on service employees Journal article
Journal of Services Marketing, 2020,Volume: 34,Issue: 5,Page: 635-650
Authors:  Tan,Alice J.M.;  Loi,Raymond;  Lam,Long W.;  Chow,Cheris W.C.
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Anger  Anxiety  Emotion  Employee  Jaycustomer behavior  Justice  Procedural justice  Service encounter  Service marketing  
When Leader-Member Exchange (LMX) Enables Employee Thriving and Cross-selling: An Approach-Avoidance Perspective to Unravel the Impact of Contextualized LMX Conference paper
10th Asia Academy of Management and 10th Taiwan Academy of Management Joint Conference Proceedings, Kitakyushu, Japan, June 19-21, 2017
Authors:  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.
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Thriving at Work: When Your Leaders Embed You in Meaningful Work Conference paper
Academy of Management Proceedings, Anaheim, California, United States, August 5-9, 2016
Authors:  Xu, Anglea J.;  Loi, Raymond;  Chow, Cheris W.C.;  Kwok, Man Lung Jonathan
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Leader-member Exchange  Thriving At Work  Work Meaningfulness  
Managers' Work-to-Family Enrichment: The Role of Customer Misbehavior and Work Meaningfulness Conference paper
2016 Academy of Management Proceedings, Anaheim, California, United States, August 5-9, 2016
Authors:  Loi, Roymond;  Xu, Anglea J.;  Chow, Cheris W.C.;  Kwok, Man Lung Jonathan
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Customer Misbehavior  Work Meaningfulness  Work-family Enrichment