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Uncovering the service profit chain in the casino industry Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017,Volume: 29,Issue: 11,Page: 2826-2846
Authors:  Catherine Prentice;  IpKin Anthony Wong;  Desmond Lam
Favorite |  | TC[WOS]:8 TC[Scopus]:9 | Submit date:2018/10/30
Marketing  Management  Literature Review  Tourism And Hospitality  Service Profit Chain  Casinos  
Demographic Analysis of Chinese Gamblers’ Perceptions of E-marketing Mix Elements Adopted by Online Casinos Journal article
Journal of Industrial and Intelligent Information, 2015,Volume: 3,Issue: 2,Page: 126-132
Authors:  K. M. Sam;  C. R. Chatwin
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/12/05
Internet Gambling  E-marketing  Demographic Analysis  Online Casinos  E-marketing Mix Models  
Do perceived CSR initiatives enhance customer preference and loyalty in casinos? Journal article
International Journal of Contemporary Hospitality Management, 2014,Volume: 26,Issue: 7,Page: 1024-1045
Authors:  Liu,Matthew Tingchi;  Wong,Ipkin Anthony;  Rongwei,Chu;  Tseng,Ting Hsiang
Favorite |  | TC[WOS]:53 TC[Scopus]:60 | Submit date:2019/08/15
Brand preference  Branding  Casinos  Consumer behavior  Corporate social responsibility  CSR initiatives  Customer loyalty  Macau  Premium customers  Relationship marketing  Responsibility  Service industry  
Do perceived CSR initiatives enhance customer preference and loyalty in casinos? Journal article
International Journal of Contemporary Hospitality Management, 2014,Volume: 26,Issue: 7,Page: 1024-1045
Authors:  Liu,Matthew Tingchi;  Wong,Ipkin Anthony;  Rongwei,Chu;  Tseng,Ting Hsiang
Favorite |  | TC[WOS]:53 TC[Scopus]:60 | Submit date:2019/08/15
Brand preference  Branding  Casinos  Consumer behavior  Corporate social responsibility  CSR initiatives  Customer loyalty  Macau  Premium customers  Relationship marketing  Responsibility  Service industry  
Do perceived CSR initiatives enhance customer preference and loyalty in casinos? Journal article
International Journal of Contemporary Hospitality Management, 2014,Volume: 26,Issue: 7,Page: 1024-1045
Authors:  Liu,Matthew Tingchi;  Wong,Ipkin Anthony;  Rongwei,Chu;  Tseng,Ting Hsiang
Favorite |  | TC[WOS]:53 TC[Scopus]:60 | Submit date:2019/08/01
Brand preference  Branding  Casinos  Consumer behavior  Corporate social responsibility  CSR initiatives  Customer loyalty  Macau  Premium customers  Relationship marketing  Responsibility  Service industry  
The Economics of Asian Casino Gaming and Gambling Book chapter
出自: The Oxford Handbook of the Economics of Gambling:Oxford University Press, 2013
Authors:  Ricardo Chi Sen Siu
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/12/10
Casino  Casino Gambling  Casino Gaming  Asian Casinos  
Understanding perceived casino service difference among casino players Journal article
International Journal of Contemporary Hospitality Management, 2012,Volume: 24,Issue: 5,Page: 753-773
Authors:  IpKin Anthony Wong;  Hoi In Veronica Fong;  Matthew Tingchi Liu
Favorite |  | TC[WOS]:25 TC[Scopus]:26 | Submit date:2020/07/15
Service Quality Assurance  Gender  Player Type  Chinese People  Customer Services Quality  China  Consumer Behaviour  Leisure Activities  Casinos  Gambling  
Policies on smoking in the casino workplace and their impact on smoking behavior among employees: Case study of casino workers in Macao Journal article
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2012,Volume: 31,Issue: 3,Page: 728-734
Authors:  Sow Hup Chan;  Paul Pilkington;  Yim King PennyWan
Favorite |  | TC[WOS]:8 TC[Scopus]:6 | Submit date:2019/12/11
Smoking Cessation  Casinos  Second Hand Smoke  Smoke-free Legislation  
Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay Journal article
International Journal of Hospitality Management, 2011,Volume: 30,Issue: 3,Page: 558-567
Authors:  Lam L.W.;  Chan K.W.;  Fong D.;  Lo F.
Favorite |  | TC[WOS]:93 TC[Scopus]:99 | Submit date:2018/10/30
Casinos  Gaming  Macau  Servicescape  
An examination of factors that discourage slot play in Macau casinos Journal article
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2011,Volume: 30,Issue: 1,Page: 167-177
Authors:  Rose, Liu Xiaoming;  Penny, Wan Yim King
Favorite |  | TC[WOS]:22 TC[Scopus]:28 | Submit date:2019/10/17
Slot Machines  China  Macau  Casinos