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Buffering negative impacts of jaycustomer behavior on service employees Journal article
Journal of Services Marketing, 2020,Volume: 34,Issue: 5,Page: 635-650
Authors:  Tan,Alice J.M.;  Loi,Raymond;  Lam,Long W.;  Chow,Cheris W.C.
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2021/03/17
Anger  Anxiety  Emotion  Employee  Jaycustomer behavior  Justice  Procedural justice  Service encounter  Service marketing  
Powered to craft? The roles of flexibility and perceived organizational support Journal article
Journal of business research, 2019,Volume: 104,Page: 61-68
Authors:  Raymond Loi;  Xiaowan Lin;  Alice J.M. Tan
Favorite |  | TC[WOS]:3 TC[Scopus]:3 | Submit date:2019/12/12
Sense Of Power  Perceived Organizational Support  Job Crafting  Flexibility  
Do embedded employees voice more? Journal article
Personnel Review, 2019,Volume: 48,Issue: 3,Page: 824-838
Authors:  Alice J.M. Tan;  Raymond Loi;  Long W. Lam;  Lida L. Zhang
Favorite |  | TC[WOS]:4 TC[Scopus]:4 | Submit date:2019/08/01
Employee Voice  Fairness Heuristic Theory  Interactional Justice  Job Embeddedness  Job Embeddedness Theory