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Moderating effects of social support on job stress and turnover intentions Journal article
Journal of Hospitality Marketing and Management, 2018,Volume: 27,Issue: 7,Page: 795-810
Authors:  Fong,Lawrence Hoc Nang;  Chui,Peter Man Wai;  Cheong,Iris Sok Cheng;  Fong,Davis Ka Chio
Favorite |  | TC[WOS]:9 TC[Scopus]:12 | Submit date:2019/08/01
Casino  Gaming  Moderated Mediation  Social Support  Stress  Turnover  
State-of-the-art social customer relationship management Journal article
Asia Pacific Journal of Tourism Research, 2018,Volume: 23,Issue: 5,Page: 423-436
Authors:  Chan,Irene Cheng Chu;  Fong,Davis Ka Chio;  Law,Rob;  Fong,Lawrence Hoc Nang
Favorite |  | TC[WOS]:5 TC[Scopus]:7 | Submit date:2019/08/01
Crm  Customer Relationship Management  Review  Social Crm  Social Media  State-of-the-art  
The Bias of Size in Gambling Decisions: Evidence From a Casino Game Journal article
Cornell Hospitality Quarterly, 2018,Volume: 59,Issue: 1,Page: 78-84
Authors:  Fong,Davis Ka Chio;  Fong,Lawrence Hoc Nang;  Chark,Robin;  Chui,Peter Man Wai
Favorite |  | TC[WOS]:2 TC[Scopus]:2 | Submit date:2019/08/02
Casino  Chinese  Cognitive Bias  Gambling  
Controllable superstition and its relationship with enduring and behavioural involvement in gambling Journal article
INTERNATIONAL GAMBLING STUDIES, 2018,Volume: 18,Issue: 1,Page: 92-110
Authors:  Lawrence Hoc Nang Fong;  Desmond Lam;  Davis Ka Chio Fong
Favorite |  | TC[WOS]:2 TC[Scopus]:2 | Submit date:2018/10/30
Casino  Gambling Industry  Erroneous Beliefs  Luck  Macau  Control  
The effect of user-generated content on consumer responses in hotels and restaurants A social communication framework Book chapter
出自: Routledge Handbook of Hospitality Marketing, London:Routledge, 2018, 页码: 551-561
Authors:  Lawrence Hoc Nang Fong
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/10/03
Word-of-mouth  Online Product Reviews  Source Credibility  Tourism  Hospitality  Media  Behavior  Booking  Ewom  Perceptions  
Systematic review of hospitality CRM research Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2018,Volume: 30,Issue: 3,Page: 1686-1704
Authors:  Rob Law;  Davis Ka Chio Fong;  Irene Cheng Chu Chan;  Lawrence Hoc Nang Fong
Favorite |  | TC[WOS]:14 TC[Scopus]:15 | Submit date:2018/10/30
Customer Relationship Management  Crm  Relationship Marketing  Review  Hospitality  
The Mechanism that Links the Implicit Theories of Intelligence and Continuance of Information Technology: Evidence from the Use of Mobile Apps to Make Hotel Reservations Book chapter
出自: Information and Communication Technologies in Tourism 2018:Springer, Cham, 2018, 页码: 323-335
Authors:  Lawrence Hoc Nang Fong;  Irene Cheng Chu Chan;  Rob Law;  Tuan Phong Ly
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/10/03
Lay Theory  Tourism  Hotel  Smartphone Technology Adoption  Essentialism