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Systematic review of hospitality CRM research Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2018,Volume: 30,Issue: 3,Page: 1686-1704
Authors:  Rob Law;  Davis Ka Chio Fong;  Irene Cheng Chu Chan;  Lawrence Hoc Nang Fong
Favorite |  | TC[WOS]:14 TC[Scopus]:15 | Submit date:2018/10/30
Customer Relationship Management  Crm  Relationship Marketing  Review  Hospitality  
Exploring jaycustomer behavior and handling approach in casinos Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017,Volume: 29,Issue: 5,Page: 1403-1425
Authors:  Fong, Lawrence Hoc Nang;  So, Amy Siu Ian;  Law, Rob
Favorite |  | TC[WOS]:13 TC[Scopus]:14 | Submit date:2018/10/30
Macao  Gaming  Superstition  Critical Incident Technique  Casino  Dysfunctional Customer Behaviour  
Distribution channel in hospitality and tourism Revisiting disintermediation from the perspectives of hotels and travel agencies Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2015,Volume: 27,Issue: 3,Page: 431-452
Authors:  Rob Law;  Rosanna Leung;  Ada Lo;  Daniel Leung;  Lawrence Hoc Nang Fong
Favorite |  | TC[WOS]:73 TC[Scopus]:78 | Submit date:2020/07/16
Hong Kong  Internet  Disintermediation  Distribution Channel  Hotel  Travel Agency