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Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite |  | TC[WOS]:19 TC[Scopus]:22 | Submit date:2019/08/01
Customer Incivility  Extra-role Customer Service  Service Encounters  Work Engagement