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Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite |  | TC[WOS]:16 TC[Scopus]:21 | Submit date:2019/08/01
Customer Incivility  Extra-role Customer Service  Service Encounters  Work Engagement  
Changing experiences of work dirtiness, occupational disidentification, and employee withdrawal Journal article
Journal of Applied Psychology, 2018,Volume: 103,Issue: 10,Page: 1086-1100
Authors:  Schaubroeck,John M.;  Lam,Long W.;  Lai,Jennifer Y.M.;  Lennard,Anna C.;  Peng,Ann C.;  Chan,Ka Wai
Favorite |  | TC[WOS]:4 TC[Scopus]:6 | Submit date:2019/08/01
Dirty Work  Leadership  Occupational Disidentification  Withdrawal Behavior  Work Dirtiness  
Working under a committed boss: A test of the relationship between supervisors' and subordinates' affective commitment Journal article
The Leadership Quarterly, 2012,Volume: 23,Issue: 3,Page: 466-475
Authors:  Loi, Raymond;  Lai, Jennifer Y.M.;  Lam, Long W.
Favorite |  | TC[WOS]:35 TC[Scopus]:34 | Submit date:2019/12/22
Organizational Commitment  Work Performance  Extra-role Performance  Power Distance  Social Information