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An investigation into the link between service quality dimensionality and positive word-of-mouth intention in Mainland China Journal article
Journal of Marketing Communications, 2016,Volume: 22,Issue: 5,Page: 513-523
Authors:  Ye Ren;  Desmond Lam
Favorite |  | TC[WOS]:0 TC[Scopus]:6 | Submit date:2019/08/01
Word-of-mouth  Servqual  Mainland Chinese  Telecommunication Industry  
A two-path model on the effects of positivity and empathy reflected by online reviews: a choice mechanism perspective Journal article
International Journal of Internet Marketing and Advertising, 2012,Volume: 7,Issue: 3,Page: 260-277
Authors:  Xuehua Wang;  Cheris W.C. Chow;  Zhilin Yang
Favorite |  | TC[WOS]:0 TC[Scopus]:5 | Submit date:2019/11/01
Cognitive Processes  Purchase Intentions  Positivity  Virtual Reviews  Choice Mechanisms  Cognitive Processing  Normative Processing  Searcher Problems  Decision Making  Two-path Models  Psychological Mechanisms  Psychology  Theoretical Implications  Managerial Implications  Online Shopping  Virtual Shopping  E-shopping  Electronic Shopping  Internet Marketing  Advertising  World Wide Web  Normative Processes  Affective Processes  Online Product Reviews  Empathy  
How Positivity of and Empathy Reflected by Online Reviews Influence Online Purchase Intentions: A Choice Mechanism Perspective Conference paper
Proceedings of 2011 Annual Conference of China Marketing Science, Sun Yat-sen University, Guangzhou, China, August 19-22, 2011
Authors:  Xuehua WANG;  Cheris W.C. CHOW;  Zhilin YANG
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/11/01
An Examination of Service Quality Dimensionality and Positive Word-Of-Mouth Intentions in a Chinese Telecommunication Context Conference paper
Proceedings of the Australian and New Zealand Marketing Academy Conference, Perth, West Australia, 28-30 November, 2011
Authors:  Ren Ye;  Desmond Lam;  Alvin Lee
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/09/25
Word-of-mouth  Service Quality  Servqual  China  
Model of Emotional Intelligence and Conflict Management strategies: A study in Seven Countries Journal article
The International Journal of Organizational Analysis, 2002,Volume: 10,Issue: 4,Page: 302-326
Authors:  M. Afzalur Rahim;  Clement Psenicka;  Panagiotis Polychroniou;  Jing-Hua Zhao;  Chun-Sheng Yu;  Kawai Anita Chan;  Kwok Wai Yee Susana;  Maria G. Alves;  Chang-Won Lee;  Md. Sahidur Rahman;  Shameema Ferdausy;  Rene van Wyk
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/09/19
Emotional Intelligence  Conflict Management  Cross-cultural