UM
(Note: the search results are based on claimed items)

Browse/Search Results:  1-4 of 4 Help

Filters        
Selected(0)Clear Items/Page:    Sort:
Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE Journal article
Journal of Occupational and Organizational Psychology, 2019,Volume: 93,Issue: 2,Page: 381-404
Authors:  Raymond Loi;  Angela J. Xu;  Cheris W.C. Chow;  Wilco W.H. Chan
Favorite |  | TC[WOS]:3 TC[Scopus]:3 | Submit date:2020/01/08
Customer Participation  Job Crafting  Organization-based Self-esteem  Work-family Enrichment  
Customer misbehavior and store managers' work-to-family enrichment: The moderated mediation effect of work meaningfulness and organizational affective commitment Journal article
Human Resource Management, 2018,Volume: 57,Issue: 5,Page: 1039-1048
Authors:  Raymond Loi;  Angela J. Xu;  Cheris W. C. Chow;  Jonathan M. L. Kwok
Favorite |  | TC[WOS]:9 TC[Scopus]:10 | Submit date:2018/10/31
Customer Misbehavior  Organizational Affective Commitment  Work-family Enrichment  Work Meaningfulness  
Managers' Work-to-Family Enrichment: The Role of Customer Misbehavior and Work Meaningfulness Conference paper
2016 Academy of Management Proceedings, Anaheim, California, United States, August 5-9, 2016
Authors:  Loi, Roymond;  Xu, Anglea J.;  Chow, Cheris W.C.;  Kwok, Man Lung Jonathan
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/11/01
Customer Misbehavior  Work Meaningfulness  Work-family Enrichment  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
Authors:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
Favorite |  | TC[WOS]:37 TC[Scopus]:38 | Submit date:2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent