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Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE Journal article
Journal of Occupational and Organizational Psychology, 2019,Volume: 93,Issue: 2,Page: 381-404
Authors:  Raymond Loi;  Angela J. Xu;  Cheris W.C. Chow;  Wilco W.H. Chan
Favorite |  | TC[WOS]:3 TC[Scopus]:3 | Submit date:2020/01/08
Customer Participation  Job Crafting  Organization-based Self-esteem  Work-family Enrichment  
Co-creation experience and place attachment: Festival evaluation Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 193-204
Authors:  Zhang,Carol Xiaoyue;  Fong,Lawrence Hoc Nang;  Li,Shi Na
Favorite |  | TC[WOS]:18 TC[Scopus]:17 | Submit date:2019/08/02
Co-creation  Cultural Festival  Customer-to-customer Logic  Place Attachment  Satisfaction  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite |  | TC[WOS]:28 TC[Scopus]:29 | Submit date:2019/08/15
China  Co-creation  Service quality  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite |  | TC[WOS]:28 TC[Scopus]:29 | Submit date:2019/08/15
China  Co-creation  Service quality  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite |  | TC[WOS]:28 TC[Scopus]:29 | Submit date:2019/08/01
China  Co-creation  Service quality  
Application of Network Analysis Techniques for Customer In-store Behavior in Supermarket Conference paper
Proceedings - 2018 IEEE International Conference on Systems, Man, and Cybernetics, SMC 2018
Authors:  Zuo,Yi;  Yada,Katsutoshi;  Li,Tieshan;  Chen,Philip
Favorite |  | TC[WOS]:0 TC[Scopus]:2 | Submit date:2021/03/09
Customer Relationship Management  Customer Relationship Network  In-store Behavior  Network Analysis  RFID  
Standing out from the crowd – An investigation of the signal attributes of Airbnb listings Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 32
Authors:  Bin Yao;  Richard T.R. Qiu;  Daisy X.F. Fan;  Anyu Liu;  Dimitrios Buhalis
View | Adobe PDF | Favorite |  | TC[WOS]:0 TC[Scopus]:19 | Submit date:2019/09/10
Signaling Theory  Big Data  Airbnb  Binomial Logistic Model  Booking Probability  Sequential Bayesian Updating  Sharing Economy