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Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
Authors:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
Favorite |  | TC[WOS]:37 TC[Scopus]:38 | Submit date:2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent  
Differentiated customer pressures and environmental policies in China Journal article
Business Strategy and the Environment, 2015,Volume: 24,Issue: 3,Page: 175-189
Authors:  Wu,Jie
Favorite |  | TC[WOS]:18 TC[Scopus]:18 | Submit date:2019/08/02
China  Customer Pressures  Environmental Policy  Stakeholder Engagement  Sustainable Development  
Overseas Customers' Environmental Expectations and Innovation Strategy of Exporting Firms Conference paper
Proceeding 2015 Asia Academy of Management (AAOM) and Taiwan Academy of Management (TAOM) Joint Conference, Hong Kong, June 22-24, 2015
Authors:  Jie Wu;  Lin Yuan
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/10/17
The Impact of Internal Marketing on Organizational Commitment: The Mediating Roles of Customer Orientation and Internal Communication Journal article
Euro Asia Journal of Management, 2015,Volume: 25,Issue: 1/2,Page: 3-13
Authors:  MAC, LANCY;  SHIRLEY, HO KIT IENG
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/09/10