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Buffering negative impacts of jaycustomer behavior on service employees Journal article
Journal of Services Marketing, 2020,Volume: 34,Issue: 5,Page: 635-650
Authors:  Tan,Alice J.M.;  Loi,Raymond;  Lam,Long W.;  Chow,Cheris W.C.
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2021/03/17
Anger  Anxiety  Emotion  Employee  Jaycustomer behavior  Justice  Procedural justice  Service encounter  Service marketing  
A qualitative inquiry into undergraduates’ learning from giving and receiving peer feedback in L2 writing: Insights from a case study Journal article
Studies in Educational Evaluation, 2019,Volume: 63,Page: 102-112
Authors:  Zhenhao Cao;  Shulin Yu;  Jing Huang
Favorite |  | TC[WOS]:8 TC[Scopus]:8 | Submit date:2020/11/06
Peer Feedback  Peer Interaction  Writing Assessment  Writing Evaluation  
Exploring perceived risk in building successful drone food delivery services Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 8,Page: 3249-3269
Authors:  Jinsoo Hwang;  Ja Young (Jacey) Choe
Favorite |  | TC[WOS]:0 TC[Scopus]:30 | Submit date:2019/09/12
Image  Perceived Risk  Willingness To Pay More  Desire  Drone Food Delivery Services  Intentions To Use  
A longitudinal case study of changes in students’ attitudes, participation, and learning in collaborative writing Journal article
System, 2019,Volume: 82,Page: 83-96
Authors:  Wenting Chen;  Shulin Yu
Favorite |  | TC[WOS]:12 TC[Scopus]:17 | Submit date:2019/09/06
Attitude  Collaborative Writing  L2 Writing  Lres  Patterns Of Interaction  
Reversing the lens: How followers influence leader-member exchange quality Journal article
Journal of Occupational and Organizational Psychology, 2019,Volume: 92,Issue: 3,Page: 475-497
Authors:  Angela J. Xu;  Raymond Loi;  Zhenyao Cai;  Robert C. Liden
Favorite |  | TC[WOS]:5 TC[Scopus]:6 | Submit date:2020/01/08
Followership  Goal Striving  Leader-member Exchange  Service Resources  Taking Charge  
Vlog and brand evaluations: the influence of parasocial interaction Journal article
Asia Pacific Journal of Marketing and Logistics, 2019,Volume: 31,Issue: 2,Page: 419-436
Authors:  Liu,Matthew Tingchi;  Liu,Yongdan;  Zhang,Lida L.
Favorite |  | TC[WOS]:13 TC[Scopus]:15 | Submit date:2019/08/01
Brand affect  Brand management  Brand preference  Branding strategies  Celebrity endoresement  Consumer behaviour  Parasocial interaction  Perceived brand quality  Promotions management  Vlog  
Do embedded employees voice more? Journal article
Personnel Review, 2019,Volume: 48,Issue: 3,Page: 824-838
Authors:  Alice J.M. Tan;  Raymond Loi;  Long W. Lam;  Lida L. Zhang
Favorite |  | TC[WOS]:5 TC[Scopus]:5 | Submit date:2019/08/01
Employee Voice  Fairness Heuristic Theory  Interactional Justice  Job Embeddedness  Job Embeddedness Theory  
Gamble more than you want? A study of casino servicescape, perceived control and unplanned gaming behaviors Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 2,Page: 557-574
Authors:  Ying Ho;  Long W. Lam;  Desmond Lam
Favorite |  | TC[WOS]:7 TC[Scopus]:6 | Submit date:2019/09/18
Perceived Behavioral Control  Casino Servicescape  Unplanned Gaming  
Testing an attribute-benefit-value-intention (ABVI) model of local food consumption as perceived by foreign tourists Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 1,Page: 123-140
Authors:  Seongseop (Sam) Kim;  Ja Young (Jacey) Choe
Favorite |  | TC[WOS]:10 TC[Scopus]:12 | Submit date:2019/08/02
Consumption  Value  Local Food  Attribute  Benefit  
Understanding tourists’ local food consumption value according to socio-demographics Conference paper
한국관광학회 국제학술발표대회집, July 4-6, 2019, Korea
Authors:  Ja Young (jacey) Choe;  Seongseop (sam) Kim
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/09/17
Consumption Value  Local Food  Socio-demographics