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Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite |  | TC[WOS]:30 TC[Scopus]:32 | Submit date:2019/08/01
China  Co-creation  Service quality  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite |  | TC[WOS]:30 TC[Scopus]:32 | Submit date:2019/08/15
China  Co-creation  Service quality  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite |  | TC[WOS]:30 TC[Scopus]:32 | Submit date:2019/08/15
China  Co-creation  Service quality  
Standing out from the crowd – An investigation of the signal attributes of Airbnb listings Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 32
Authors:  Bin Yao;  Richard T.R. Qiu;  Daisy X.F. Fan;  Anyu Liu;  Dimitrios Buhalis
View | Adobe PDF | Favorite |  | TC[WOS]:0 TC[Scopus]:22 | Submit date:2019/09/10
Signaling Theory  Big Data  Airbnb  Binomial Logistic Model  Booking Probability  Sequential Bayesian Updating  Sharing Economy  
Consumers' Perceptions About Pharmaceutical Care Provided by Community Pharmacists in China in Relation to Over-the-Counter Drugs: A Qualitative Study Journal article
INQUIRY-THE JOURNAL OF HEALTH CARE ORGANIZATION PROVISION AND FINANCING, 2018,Volume: 55
Authors:  Chen, Hong;  Ung, Carolina Oi Lam;  Chi, Peilian;  Wu, Jihong;  Tang, Daisheng;  Hu, Hao
View | Adobe PDF | Favorite |  | TC[WOS]:6 TC[Scopus]:6 | Submit date:2018/10/30
consumer  pharmaceutical care  community pharmacist  community pharmacy  China  qualitative  
Consumers' Perceptions About Pharmaceutical Care Provided by Community Pharmacists in China in Relation to Over-the-Counter Drugs: A Qualitative Study Journal article
INQUIRY-THE JOURNAL OF HEALTH CARE ORGANIZATION PROVISION AND FINANCING, 2018,Volume: 55
Authors:  Chen, Hong;  Ung, Carolina Oi Lam;  Chi, Peilian;  Wu, Jihong;  Tang, Daisheng;  Hu, Hao
View | Adobe PDF | Favorite |  | TC[WOS]:6 TC[Scopus]:6 | Submit date:2018/10/31
consumer  pharmaceutical care  community pharmacist  community pharmacy  China  qualitative  
Internationalization of traditional Chinese medicine: current international market, internationalization challenges and prospective suggestions Journal article
CHINESE MEDICINE, 2018,Volume: 13
Authors:  Lin, Annie Xianghong;  Chan, Ging;  Hu, Yuanjia;  Ouyang, Defang;  Ung, Carolina Oi Lam;  Shi, Luwen;  Hu, Hao
View | Adobe PDF | Favorite |  | TC[WOS]:51 TC[Scopus]:52 | Submit date:2018/10/30
Tcm  Internationalization  International Market  Quality Control  Standardization  
The effect of salespersons’ retail service quality and consumers’ mood on impulse buying Journal article
AUSTRALASIAN MARKETING JOURNAL, 2017,Volume: 25,Issue: 1,Page: 2-11
Authors:  Chanthika Pornpitakpan;  Yizhou Yuan;  Jie Hui Han
Favorite |  | TC[WOS]:8 TC[Scopus]:13 | Submit date:2020/07/16
Impulse Buying  Salesperson’s Retail Service Quality  Mood  Mediation Test  Purchase Intentions  Store-revisit Intentions  
Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers Journal article
Production and Operations Management, 2016,Volume: 25,Issue: 11,Page: 1885-1901
Authors:  Xin Li;  Pengfei Guo;  Zhaotong Lian
Favorite |  | TC[WOS]:26 TC[Scopus]:29 | Submit date:2019/08/01
Bounded Rationality  Customer-intensive Service  Queueing Strategy  Speed-quality Competition  
Impact of Sales Call Adaptiveness and Customer Willingness on Sales Call Length: A Cross-Country Study of India, China, Korea, and Philippines Journal article
Journal of Global Marketing, 2016,Volume: 29,Issue: 3,Page: 128-138
Authors:  Joseph A. Sy-Changco;  Ramendra Singh;  Rizalito L. Gregorio;  Pierre Xiao Lu;  Geon Cheol Shin
Favorite |  | TC[WOS]:0 TC[Scopus]:2 | Submit date:2019/08/02
Customer  Customer Willingness  Emerging Markets  Salesperson Adaptiveness  Sales Call Length