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Emotions in online review and consumer response: Future research directions in hospitality and tourism Conference paper
Proceedings of 2019 APacCHRIE & EuroCHRIE Joint Conference, Hong Kong SAR, China, 22-25 May, 2019
Authors:  Erin Yirun Wang;  Lawrence Hoc Nang Fong;  Desmond Lam
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/09/30
Standing out from the crowd – An investigation of the signal attributes of Airbnb listings Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 32
Authors:  Bin Yao;  Richard T.R. Qiu;  Daisy X.F. Fan;  Anyu Liu;  Dimitrios Buhalis
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Signaling Theory  Big Data  Airbnb  Binomial Logistic Model  Booking Probability  Sequential Bayesian Updating  Sharing Economy  
JAPANESE CASINO AND INTEGRATED RESORT LEGISLATION AND FRAMEWORK: AN ANALYSIS OF KEY SOCIAL, ECONOMIC, AND TOURISM ASSERTIONS Journal article
Gaming Law Review, 2018,Volume: 22,Issue: 8,Page: 441-451
Authors:  GLENN MCCARTNEY;  TORU MIHARA
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/09/12
Japanese Integrated Resort (Ir) Bill  Casino Legislation  Gaming Framework  Pachinko  
State-of-the-art social customer relationship management Journal article
Asia Pacific Journal of Tourism Research, 2018,Volume: 23,Issue: 5,Page: 423-436
Authors:  Chan,Irene Cheng Chu;  Fong,Davis Ka Chio;  Law,Rob;  Fong,Lawrence Hoc Nang
Favorite |  | TC[WOS]:5 TC[Scopus]:7 | Submit date:2019/08/01
Crm  Customer Relationship Management  Review  Social Crm  Social Media  State-of-the-art  
The effect of user-generated content on consumer responses in hotels and restaurants A social communication framework Book chapter
出自: Routledge Handbook of Hospitality Marketing, London:Routledge, 2018, 页码: 551-561
Authors:  Lawrence Hoc Nang Fong
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/10/03
Word-of-mouth  Online Product Reviews  Source Credibility  Tourism  Hospitality  Media  Behavior  Booking  Ewom  Perceptions  
Systematic review of hospitality CRM research Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2018,Volume: 30,Issue: 3,Page: 1686-1704
Authors:  Rob Law;  Davis Ka Chio Fong;  Irene Cheng Chu Chan;  Lawrence Hoc Nang Fong
Favorite |  | TC[WOS]:14 TC[Scopus]:14 | Submit date:2018/10/30
Customer Relationship Management  Crm  Relationship Marketing  Review  Hospitality  
Uncovering the service profit chain in the casino industry Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017,Volume: 29,Issue: 11,Page: 2826-2846
Authors:  Catherine Prentice;  IpKin Anthony Wong;  Desmond Lam
Favorite |  | TC[WOS]:7 TC[Scopus]:8 | Submit date:2018/10/30
Marketing  Management  Literature Review  Tourism And Hospitality  Service Profit Chain  Casinos  
The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity Journal article
International Journal of Hospitality Management, 2017,Volume: 66,Page: 54-65
Authors:  Irene Cheng Chu Chan;  Long W. Lam;  Cheris W.C. Chow;  Lawrence Hoc Nang Fong;  Rob Law
Favorite |  | TC[WOS]:38 TC[Scopus]:41 | Submit date:2019/08/01
Review Valence  Booking Intention  Homophily Theory  Demographic And Preference Similarity  
An updated comprehensive review of website evaluation studies in hospitality and tourism Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017,Volume: 29,Issue: 1,Page: 355-373
Authors:  Sun, Sunny;  Fong, Davis Ka Chio;  Law, Rob;  He, Shan
Favorite |  | TC[WOS]:28 TC[Scopus]:29 | Submit date:2018/10/30
Internet  Technology Led Strategy  Website Performance  E-strategic Management Strategies  Hospitality And Tourism  Website Evaluation  
Asymmetry of Hotel Ratings on TripAdvisor: Evidence from Single- Versus Dual-Valence Reviews Journal article
JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT, 2017,Volume: 26,Issue: 1,Page: 67-82
Authors:  Fong, Lawrence Hoc Nang;  Lei, Soey Sut Ieng;  Law, Rob
Favorite |  | TC[WOS]:26 TC[Scopus]:25 | Submit date:2018/10/30
Gender  Hotel  Online Review  Positive-negative Asymmetry  Review Ratings  Social Media