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Buffering negative impacts of jaycustomer behavior on service employees Journal article
Journal of Services Marketing, 2020,Volume: 34,Issue: 5,Page: 635-650
Authors:  Tan,Alice J.M.;  Loi,Raymond;  Lam,Long W.;  Chow,Cheris W.C.
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2021/03/17
Anger  Anxiety  Emotion  Employee  Jaycustomer behavior  Justice  Procedural justice  Service encounter  Service marketing  
Rapid internationalization of emerging market firms—The role of geographic diversity and added cultural distance Journal article
International Business Review, 2019,Volume: 28,Issue: 6
Authors:  Naveen Kumar Jain;  Nitin Pangarkar;  Lin Yuan;  Vikas Kumar
Favorite |  | TC[WOS]:6 TC[Scopus]:6 | Submit date:2019/10/03
Emerging Market Firms  Speed  Internationalization  India  Cultural Distance  Geographic Diversity  Software Firms  
Quadratic effects of dynamic decision-making capability on innovation orientation and performance: Evidence from Chinese exporters Journal article
Industrial Marketing Management, 2019,Volume: 83,Page: 59-69
Authors:  Paul Hughes;  Anne L. Souchon;  Ekaterina Nemkova;  Ian R. Hodgkinson;  João S. Oliveira;  Nathaniel Boso;  Magnus Hultman;  Abena A. Yeboah-Banin;  Joseph Sy-Changco
Favorite |  | TC[WOS]:0 TC[Scopus]:6 | Submit date:2019/11/27
Dynamic Capabilities  Exporting  Decision-making  Innovation  Export Market Performance  Quadratic Effects  China  
Separating truth from error: A closer look at the effect of grouped versus intermixed questionnaire format Journal article
Asia Pacific Journal of Management, 2019,Volume: 36,Issue: 3,Page: 881-901
Authors:  Zhang,L. L.;  Farh,J. L.
Favorite |  | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/08/02
Error variance  Grouping items  Intermixing items  Knowledge accessibility  Knowledge applicability  True variance  
The persuasion process of sponsorship and non-sponsored activation and the dual mediation model Journal article
Event Management, 2019
Authors:  Quintal, Vanessa;  Liu, Matthew Tingchi;  Unsal, Fahri;  Phau, Ian
Favorite |  | TC[WOS]:0 TC[Scopus]:1 | Submit date:2019/10/21
Attitude  Cognition  Global Brands  Purchase Intention  Sponsorship Activation  
Celebrity poses and consumer attitudes in endorsement advertisements Journal article
Asia Pacific Journal of Marketing and Logistics, 2019,Volume: 31,Issue: 4,Page: 1027-1041
Authors:  Yongdan Liu;  Matthew Tingchi Liu
Favorite |  | TC[WOS]:5 TC[Scopus]:5 | Submit date:2019/10/21
Endorsement  Advertising  Marketing Communications  Consumer Attitude  Cognitive Load  Celebrity Endorsement  Celebrity Poses  
Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE Journal article
Journal of Occupational and Organizational Psychology, 2019,Volume: 93,Issue: 2,Page: 381-404
Authors:  Raymond Loi;  Angela J. Xu;  Cheris W.C. Chow;  Wilco W.H. Chan
Favorite |  | TC[WOS]:3 TC[Scopus]:3 | Submit date:2020/01/08
Customer Participation  Job Crafting  Organization-based Self-esteem  Work-family Enrichment  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite |  | TC[WOS]:13 TC[Scopus]:16 | Submit date:2019/08/01
Customer Incivility  Extra-role Customer Service  Service Encounters  Work Engagement  
Powered to craft? The roles of flexibility and perceived organizational support Journal article
Journal of business research, 2019,Volume: 104,Page: 61-68
Authors:  Raymond Loi;  Xiaowan Lin;  Alice J.M. Tan
Favorite |  | TC[WOS]:2 TC[Scopus]:2 | Submit date:2019/12/12
Sense Of Power  Perceived Organizational Support  Job Crafting  Flexibility  
Maximising business returns to corporate social responsibility communication: An empirical test Journal article
Business Ethics, 2019,Volume: 28,Issue: 3,Page: 275-289
Authors:  Andrea Pérez;  María del Mar García de los Salmones;  Matthew Tingchi Liu
Favorite |  | TC[WOS]:16 TC[Scopus]:15 | Submit date:2019/08/01