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Face the competition and take proactive actions: How does neighborhood competition affect hotel online effort?
Xu, Yukuan1; Gong, Caiyan2; Law, Rob3
2022
Source PublicationInternational Journal of Hospitality Management
ABS Journal Level3
ISSN0278-4319
Volume100
Abstract

Competition is a double-edged sword that can benefit the society or hurt the related parties, thus its effect deserves attention from academe and industry. Taking advantage of the design of managerial response on travel websites, this study focuses on how competition influences hotels’ online efforts suggested by managerial response. By constructing a panel dataset and applying a fixed effect model on 2,215 hotels in five cities in the US, this study draws several findings. First, competition from neighbor hotels positively affects a hotel's online efforts, which is embodied in its managerial response frequency and length. In addition, hotels belonging to the luxury category or have high review ratings are more sensitive to the effects of competition. Finally, the influence of competition on a hotel's online effort decreases as the competition hotels locate at a greater geographic distance.

KeywordCompetition Geographic Distance Managerial Response Online Effort
DOI10.1016/j.ijhm.2021.103092
URLView the original
Language英語English
Scopus ID2-s2.0-85118281113
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Cited Times [WOS]:0   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
CollectionUniversity of Macau
Corresponding AuthorXu, Yukuan; Gong, Caiyan; Law, Rob
Affiliation1.School of Business, Sichuan University, Chengdu, China
2.School of Management, Harbin Institute of Technology, Harbin, 92 West Dazhi Street, China
3.Asia-Pacific Academy of Economics and Management, Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, China
Corresponding Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Xu, Yukuan,Gong, Caiyan,Law, Rob. Face the competition and take proactive actions: How does neighborhood competition affect hotel online effort?[J]. International Journal of Hospitality Management,2022,100.
APA Xu, Yukuan,Gong, Caiyan,&Law, Rob.(2022).Face the competition and take proactive actions: How does neighborhood competition affect hotel online effort?.International Journal of Hospitality Management,100.
MLA Xu, Yukuan,et al."Face the competition and take proactive actions: How does neighborhood competition affect hotel online effort?".International Journal of Hospitality Management 100(2022).
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