UM  > Faculty of Business Administration  > DEPARTMENT OF MANAGEMENT AND MARKETING
Conflicting Identities and Power Between Communities of Practice: The Case of IT Outsourcing
Jacky F. L. Hong; Fiona K. H. O
2009-06
Source PublicationManagement Learning
ABS Journal Level3
ISSN1350–5076
Volume40Issue:3Pages:311–326
Abstract

Previous studies of communities of practice had often emphasized the ease with which members are able to participate in the collective learning process through joint practices within a particular community. However, nothing much has been done to reveal the difficulties and problems of learning between different communities due to different and sometimes conflicting identities and power inequalities. This article reports a failed experience of a tertiary institution to outsource its information technology (IT) department. By highlighting the social conflicts experienced by the in-house IT technicians in coordinating with the outsourcing staff, we argue that the received unitary, managerialist viewpoints of communities of practice somehow neglect the broader social context and micro-political factors of learning. This neglect underestimates the critical challenges of resolving the social tensions caused by multiple identities and embedded power differentials across different communities of practice.

KeywordCommunity Of Practice Conflicts Identity Organizational Learning Power
DOI10.1177/1350507609104342
Indexed BySSCI
Language英语
WOS Research AreaBusiness & Economics
WOS SubjectManagement
WOS IDWOS:000266876800006
Fulltext Access
Citation statistics
Cited Times [WOS]:33   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
CollectionDEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding AuthorJacky F. L. Hong; Fiona K. H. O
AffiliationUniversity of Macau, China
First Author AffilicationUniversity of Macau
Corresponding Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Jacky F. L. Hong,Fiona K. H. O. Conflicting Identities and Power Between Communities of Practice: The Case of IT Outsourcing[J]. Management Learning,2009,40(3):311–326.
APA Jacky F. L. Hong,&Fiona K. H. O.(2009).Conflicting Identities and Power Between Communities of Practice: The Case of IT Outsourcing.Management Learning,40(3),311–326.
MLA Jacky F. L. Hong,et al."Conflicting Identities and Power Between Communities of Practice: The Case of IT Outsourcing".Management Learning 40.3(2009):311–326.
Files in This Item:
There are no files associated with this item.
Related Services
Recommend this item
Bookmark
Usage statistics
Export to Endnote
Google Scholar
Similar articles in Google Scholar
[Jacky F. L. Hong]'s Articles
[Fiona K. H. O]'s Articles
Baidu academic
Similar articles in Baidu academic
[Jacky F. L. Hong]'s Articles
[Fiona K. H. O]'s Articles
Bing Scholar
Similar articles in Bing Scholar
[Jacky F. L. Hong]'s Articles
[Fiona K. H. O]'s Articles
Terms of Use
No data!
Social Bookmark/Share
All comments (0)
No comment.
 

Items in the repository are protected by copyright, with all rights reserved, unless otherwise indicated.