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What good soldiers are made of: the role of personality similarity
Jennifer Y.M. Lai1; Simon S.K. Lam2; Cheris W.C. Chow1
2015-11-09
Source PublicationJournal of Managerial Psychology
ABS Journal Level3
ISSN0268-3946
Volume30Issue:8Pages:1003-1018
Abstract

Purpose – Previous studies have often yielded mixed results in relation to the similar-to-me effect on extra-role behaviors. Based on social exchange theory, the purpose of this paper is to uncover the contribution of personality similarity to organizational citizenship behavior (OCB), a type of extra-role behaviors.

Design/methodology/approach – Questionnaire surveys were conducted in a multinational bank in Hong Kong. The participants were matched sample of 403 customer service representatives from 81 teams and their corresponding team supervisors.

Findings – Personality similarity to peers and supervisors had a positive impact on individual OCB (OCB-I) and organizational OCB (OCB-O), respectively, through better communication and social integration. Moreover, personality similarity to peers was related only to OCB-I, whereas personality similarity to supervisor was associated only with OCB-O.

Research limitations/implications – Subordinates perform different facets of OCB depending on the subjects they are similar to in terms of personality. Being similar to others could facilitate communication and social integration, which in turn promote OCB targeted at similar individuals. The importance of distinguishing the similarity effects of peers and supervisors separately as well as scrutinizing the effects of different forms of OCB warrants future research attention.

Practical implications – Managers can promote OCB by enhancing communication and social integration among employees and supervisors.

Social implications – As OCB enhances organizational effectiveness, the economic development of society in general will eventually benefit from having more effective organizations.

Originality/value – This study addresses the inconsistent findings of previous studies regarding the impact of similarity on OCB. It demonstrates the contribution of personality similarity to OCB beyond the confounding effects of judgment bias. It also advances theory by studying personality similarity to peers in addition to the commonly studied similarity to supervisors.

KeywordOrganizational Citizenship Behaviour Social Exchange Theory Personality Similarity
DOIhttps://doi.org/10.1108/JMP-05-2013-0132
URLView the original
Indexed BySSCI ; SSCI
Language英语
WOS Research AreaPsychology ; Business & Economics
WOS SubjectPsychology, Applied ; Management
WOS IDWOS:000368260000009
Fulltext Access
Citation statistics
Cited Times [WOS]:2   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
CollectionDEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding AuthorJennifer Y.M. Lai
Affiliation1.Department of Management and Marketing, University of Macau, Taipa, Macau
2.Faculty of Business and Economics, The University of Hong Kong, Pokfulam, Hong Kong
First Author AffilicationUniversity of Macau
Corresponding Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Jennifer Y.M. Lai,Simon S.K. Lam,Cheris W.C. Chow. What good soldiers are made of: the role of personality similarity[J]. Journal of Managerial Psychology,2015,30(8):1003-1018.
APA Jennifer Y.M. Lai,Simon S.K. Lam,&Cheris W.C. Chow.(2015).What good soldiers are made of: the role of personality similarity.Journal of Managerial Psychology,30(8),1003-1018.
MLA Jennifer Y.M. Lai,et al."What good soldiers are made of: the role of personality similarity".Journal of Managerial Psychology 30.8(2015):1003-1018.
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