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How locus of control shapes intention to reuse mobile apps for making hotel reservations: Evidence from chinese consumers
Fong,Lawrence Hoc Nang1; Lam,Long Wai1; Law,Rob2
2017-08-01
Source PublicationTourism Management
ABS Journal Level4
ISSN02615177
Volume61Pages:331-342
Abstract

This study unveils the cognitive mechanism that locus of control (LOC) dimensions (internal control, chance control, and control by powerful others) predict intention to reuse mobile apps for making hotel reservations. The predictions are assumed through the unified theory of acceptance and use of technology (UTAUT) anchors and perceived risk. Drawn from an online survey with 457 Chinese participants, results show direct positive predictions of intention to reuse from UTAUT anchors including performance expectancy, effort expectancy, social influence, and facilitating conditions. Perceived risk also negatively predicts intention. Effort expectancy mediates the links between internal/chance control and intention, whereas perceived risk mediates only the latter link. Facilitating conditions mediate the relationship between control by powerful others and intention. This study contributes to existing research by distinguishing the mechanisms that underpin LOC dimensions and technology re-adoption. Practitioners are recommended to improve booking apps by addressing the concerns of users with different LOC.

KeywordControl Hotel Pls-sem Risk Smartphone Technology Acceptance Tourism Utaut
DOI10.1016/j.tourman.2017.03.002
URLView the original
Indexed BySSCI
Language英语
WOS Research AreaSocial Sciences - Other Topics ; Environmental Sciences & Ecology ; Business & Economics
WOS SubjectEnvironmental Studies ; Hospitality, Leisure, Sport & Tourism ; Management
WOS IDWOS:000401398200035
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Citation statistics
Cited Times [WOS]:41   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF MANAGEMENT AND MARKETING
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorFong,Lawrence Hoc Nang
Affiliation1.Faculty of Business Administration,University of Macau,Avenida da Universidade,,Macao
2.School of Hotel and Tourism Management,The Hong Kong Polytechnic University,,Hong Kong
First Author AffilicationFaculty of Business Administration
Corresponding Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Fong,Lawrence Hoc Nang,Lam,Long Wai,Law,Rob. How locus of control shapes intention to reuse mobile apps for making hotel reservations: Evidence from chinese consumers[J]. Tourism Management,2017,61:331-342.
APA Fong,Lawrence Hoc Nang,Lam,Long Wai,&Law,Rob.(2017).How locus of control shapes intention to reuse mobile apps for making hotel reservations: Evidence from chinese consumers.Tourism Management,61,331-342.
MLA Fong,Lawrence Hoc Nang,et al."How locus of control shapes intention to reuse mobile apps for making hotel reservations: Evidence from chinese consumers".Tourism Management 61(2017):331-342.
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