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Cultural essentialism and tailored hotel service for Chinese: the moderating role of satisfaction Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 9,Page: 3610-3626
Authors:  Lawrence Hoc Nang Fong;  Hongwei He;  Melody Manchi Chao;  Galli Leandro;  David King
Favorite  |  View/Download:12/0  |  Submit date:2019/09/30
Culture  Culture  Hotel  Hospitality  Lay Theories  Implicit Theories  
National identity and cultural festivals in postcolonial destinations Journal article
Tourism Management, 2019,Volume: 73,Page: 94-104
Authors:  Zhang,Carol Xiaoyue;  Fong,Lawrence Hoc Nang;  Li,Shi Na;  Ly,Tuan Phong
Favorite  |  View/Download:15/0  |  Submit date:2019/08/02
Emotion  Festivalscapes  Macao  National Identity  Postcolonial  
Co-creation experience and place attachment: Festival evaluation Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 193-204
Authors:  Zhang,Carol Xiaoyue;  Fong,Lawrence Hoc Nang;  Li,Shi Na
Favorite  |  View/Download:17/0  |  Submit date:2019/08/02
Co-creation  Cultural Festival  Customer-to-customer Logic  Place Attachment  Satisfaction  
Segmenting Chinese Gamblers Based on Gambling Forms: A Latent Class Analysis Journal article
Journal of Gambling Studies, 2019
Authors:  Sunny Zhenzhen Nong;  Lawrence Hoc Nang Fong;  Davis Ka Chio Fong;  Desmond Lam
Favorite  |  View/Download:5/0  |  Submit date:2019/09/18
Chinese  Gambling Activity  Dsm-v  Gambling Disorder  Macau  
Emotions in online review and consumer response: Future research directions in hospitality and tourism Conference paper
Proceedings of 2019 APacCHRIE & EuroCHRIE Joint Conference, Hong Kong SAR, China, 22-25 May, 2019
Authors:  Erin Yirun Wang;  Lawrence Hoc Nang Fong;  Desmond Lam
Favorite  |  View/Download:16/0  |  Submit date:2019/09/30
Moderating effects of social support on job stress and turnover intentions Journal article
Journal of Hospitality Marketing and Management, 2018,Volume: 27,Issue: 7,Page: 795-810
Authors:  Fong,Lawrence Hoc Nang;  Chui,Peter Man Wai;  Cheong,Iris Sok Cheng;  Fong,Davis Ka Chio
Favorite  |  View/Download:8/0  |  Submit date:2019/08/01
Casino  Gaming  Moderated Mediation  Social Support  Stress  Turnover  
State-of-the-art social customer relationship management Journal article
Asia Pacific Journal of Tourism Research, 2018,Volume: 23,Issue: 5,Page: 423-436
Authors:  Chan,Irene Cheng Chu;  Fong,Davis Ka Chio;  Law,Rob;  Fong,Lawrence Hoc Nang
Favorite  |  View/Download:16/0  |  Submit date:2019/08/01
Crm  Customer Relationship Management  Review  Social Crm  Social Media  State-of-the-art  
The Bias of Size in Gambling Decisions: Evidence From a Casino Game Journal article
Cornell Hospitality Quarterly, 2018,Volume: 59,Issue: 1,Page: 78-84
Authors:  Fong,Davis Ka Chio;  Fong,Lawrence Hoc Nang;  Chark,Robin;  Chui,Peter Man Wai
Favorite  |  View/Download:16/0  |  Submit date:2019/08/02
Casino  Chinese  Cognitive Bias  Gambling  
The Mechanism that Links the Implicit Theories of Intelligence and Continuance of Information Technology: Evidence from the Use of Mobile Apps to Make Hotel Reservations Book chapter
出自: Information and Communication Technologies in Tourism 2018:Springer, Cham, 2018, 页码: 323-335
Authors:  Lawrence Hoc Nang Fong;  Irene Cheng Chu Chan;  Rob Law;  Tuan Phong Ly
Favorite  |  View/Download:2/0  |  Submit date:2019/10/03
Lay Theory  Tourism  Hotel  Smartphone Technology Adoption  Essentialism  
The effect of user-generated content on consumer responses in hotels and restaurants A social communication framework Book chapter
出自: Routledge Handbook of Hospitality Marketing, London:Routledge, 2018, 页码: 551-561
Authors:  Lawrence Hoc Nang Fong
Favorite  |  View/Download:5/0  |  Submit date:2019/10/03
Word-of-mouth  Online Product Reviews  Source Credibility  Tourism  Hospitality  Media  Behavior  Booking  Ewom  Perceptions