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Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees Journal article
International Journal of Hospitality Management, 2019,Volume: 83,Page: 1-10
Authors:  Fiona X. Yang;  Virginia Meng-Chan Lau
Favorite  |  View/Download:9/0  |  Submit date:2019/11/27
Customer Incivility  Burnout  Emotional Intelligence  Customer Orientation  Cooperation  Competition  
Cultural essentialism and tailored hotel service for Chinese: the moderating role of satisfaction Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 9,Page: 3610-3626
Authors:  Lawrence Hoc Nang Fong;  Hongwei He;  Melody Manchi Chao;  Galli Leandro;  David King
Favorite  |  View/Download:13/0  |  Submit date:2019/09/30
Culture  Culture  Hotel  Hospitality  Lay Theories  Implicit Theories  
Destination-selection attributes for international association meetings: A mixed-methods study Journal article
Journal of Destination Marketing & Management, 2019,Volume: 13,Page: 61-72
Authors:  Deokhyun Jo;  Hyo-Yeun Park;  Yeongbae Choe;  Dae-Kwan Kim
Favorite  |  View/Download:9/0  |  Submit date:2019/08/02
International Association  Destination Selection  Selection Attributes  Buying Center  Cvbs  Meetings And Conventions  
Exploring perceived risk in building successful drone food delivery services Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 8,Page: 3249-3269
Authors:  Jinsoo Hwang;  Ja Young (Jacey) Choe
Favorite  |  View/Download:10/0  |  Submit date:2019/09/12
Image  Perceived Risk  Willingness To Pay More  Desire  Drone Food Delivery Services  Intentions To Use  
National identity and cultural festivals in postcolonial destinations Journal article
Tourism Management, 2019,Volume: 73,Page: 94-104
Authors:  Zhang,Carol Xiaoyue;  Fong,Lawrence Hoc Nang;  Li,Shi Na;  Ly,Tuan Phong
Favorite  |  View/Download:15/0  |  Submit date:2019/08/02
Emotion  Festivalscapes  Macao  National Identity  Postcolonial  
Price Fairness in the Era of the Sharing Economy Journal article
Cornell Hospitality Quarterly, 2019,Volume: 60,Issue: 3,Page: 200-211
Authors:  Chark,Robin
Favorite  |  View/Download:9/0  |  Submit date:2019/08/02
Behavioral Pricing  Price Fairness  Relationship Norms  Sharing Economy  
Co-creation experience and place attachment: Festival evaluation Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 193-204
Authors:  Zhang,Carol Xiaoyue;  Fong,Lawrence Hoc Nang;  Li,Shi Na
Favorite  |  View/Download:17/0  |  Submit date:2019/08/02
Co-creation  Cultural Festival  Customer-to-customer Logic  Place Attachment  Satisfaction  
How do cyberspace friendships transition to favorable workplace outcomes?The self-team joint influence Journal article
International Journal of Hospitality Management, 2019
Authors:  Fiona X. Yang;  Wong IpKin Anthony
Favorite  |  View/Download:4/0  |  Submit date:2019/11/13
Cyberspace Friendship  Social Networking Site  Coworker Support  Job Embeddedness  Job Satisfaction  Task Interdependence  
Segmenting Chinese Gamblers Based on Gambling Forms: A Latent Class Analysis Journal article
Journal of Gambling Studies, 2019
Authors:  Sunny Zhenzhen Nong;  Lawrence Hoc Nang Fong;  Davis Ka Chio Fong;  Desmond Lam
Favorite  |  View/Download:5/0  |  Submit date:2019/09/18
Chinese  Gambling Activity  Dsm-v  Gambling Disorder  Macau  
Casino Management in Integrated Resorts Book
United Kingdom:Routledge, 2019
Authors:  Desmond Lam
Favorite  |  View/Download:7/0  |  Submit date:2019/09/25