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Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees Journal article
International Journal of Hospitality Management, 2019,Volume: 83,Page: 1-10
作者:  Fiona X. Yang;  Virginia Meng-Chan Lau
收藏  |  浏览/下载:2/0  |  提交时间:2019/11/27
Customer Incivility  Burnout  Emotional Intelligence  Customer Orientation  Cooperation  Competition