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Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees
Journal article
International Journal of Hospitality Management, 2019,Volume: 83,Page: 1-10
Authors:
Fiona X. Yang
;
Virginia Meng-Chan Lau
Favorite
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View/Download:23/0
|
TC[WOS]:
4
TC[Scopus]:
13
|
Submit date:2019/11/27
Customer Incivility
Burnout
Emotional Intelligence
Customer Orientation
Cooperation
Competition
Experiential learning for children at World Heritage Sites: The joint moderating effect of brand awareness and generation of Chinese family travelers
Journal article
Tourism Management, 2019,Volume: 72,Page: 1-11
Authors:
Fiona X. Yang
;
Virginia Meng-Chan Lau
Favorite
|
View/Download:3/0
|
TC[WOS]:
4
TC[Scopus]:
9
|
Submit date:2019/11/27
Family Travel
Chinese Tourists
Experiential Learning
Children
World Heritage Site
Generation
Does workplace guanxi matter to hotel career success?
Journal article
International Journal of Hospitality Management, 2015,Volume: 47,Page: 43-53
Authors:
Fiona X. Yang
;
Virginia Meng-Chan Lau
Favorite
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View/Download:2/0
|
TC[WOS]:
11
TC[Scopus]:
15
|
Submit date:2019/11/27
Workplace Guanxi
Hotel Career Success
Competency
Coworker Guanxi
Supervisor–subordinate Guanxi