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Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees Journal article
International Journal of Hospitality Management, 2019,Volume: 83,Page: 1-10
Authors:  Fiona X. Yang;  Virginia Meng-Chan Lau
Favorite | View/Download:23/0 | TC[WOS]:4 TC[Scopus]:13 | Submit date:2019/11/27
Customer Incivility  Burnout  Emotional Intelligence  Customer Orientation  Cooperation  Competition  
Experiential learning for children at World Heritage Sites: The joint moderating effect of brand awareness and generation of Chinese family travelers Journal article
Tourism Management, 2019,Volume: 72,Page: 1-11
Authors:  Fiona X. Yang;  Virginia Meng-Chan Lau
Favorite | View/Download:3/0 | TC[WOS]:4 TC[Scopus]:9 | Submit date:2019/11/27
Family Travel  Chinese Tourists  Experiential Learning  Children  World Heritage Site  Generation  
Does workplace guanxi matter to hotel career success? Journal article
International Journal of Hospitality Management, 2015,Volume: 47,Page: 43-53
Authors:  Fiona X. Yang;  Virginia Meng-Chan Lau
Favorite | View/Download:2/0 | TC[WOS]:11 TC[Scopus]:15 | Submit date:2019/11/27
Workplace Guanxi  Hotel Career Success  Competency  Coworker Guanxi  Supervisor–subordinate Guanxi