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Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite  |  View/Download:15/0  |  Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite  |  View/Download:4/0  |  Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Investigating pre-service teachers’ acceptance of Web 2.0 technologies in their future teaching: a Chinese perspective Journal article
Interactive Learning Environments, 2019,Volume: 27,Issue: 4,Page: 530-546
Authors:  Teo,Timothy;  Sang,Guoyuan;  Mei,Bing;  Hoi,Cathy Ka Weng
Favorite  |  View/Download:0/0  |  Submit date:2019/09/13
China  ICT  pre-service teachers  technology acceptance  Web 2.0  
Reversing the lens: How followers influence leader-member exchange quality Journal article
Journal of Occupational and Organizational Psychology, 2019,Volume: 92,Issue: 3,Page: 475-497
Authors:  Angela J. Xu;  Raymond Loi;  Zhenyao Cai;  Robert C. Liden
Favorite  |  View/Download:2/0  |  Submit date:2020/01/08
Followership  Goal Striving  Leader-member Exchange  Service Resources  Taking Charge  
Enabling Heterogeneous Network Function Chaining Journal article
IEEE Transactions on Parallel and Distributed Systems, 2019,Volume: 30,Issue: 4,Page: 842-854
Authors:  Cui L.;  Tso F.P.;  Guo S.;  Jia W.;  Wei K.;  Zhao W.
Favorite  |  View/Download:13/0  |  Submit date:2019/04/04
Datacenters  Heterogeneous  Middleboxes  Network Functions  Network Policy  Service Chain  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite  |  View/Download:4/0  |  Submit date:2019/08/15
China  Co-creation  Service quality  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite  |  View/Download:0/0  |  Submit date:2019/08/15
China  Co-creation  Service quality  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite  |  View/Download:3/0  |  Submit date:2019/08/01
China  Co-creation  Service quality  
Integrating UML with service refinement for requirements modeling and analysis Journal article
IEEE Access, 2019,Volume: 7,Page: 11599-11612
Authors:  Yang Y.;  Ke W.;  Yang J.;  Li X.
Favorite  |  View/Download:6/0  |  Submit date:2019/02/14
formal verification  requirements modeling  service refinement  UML  
A formative measurement approach for exploring how to form service quality in hot spring resorts Journal article
TOURISM AND HOSPITALITY RESEARCH, 2019,Volume: 19,Issue: 1,Page: 27-39
Authors:  Xiaoming Liu;  Yi Fu;  Ren-Fang Chao;  Jun (Justin) Li
Favorite  |  View/Download:6/0  |  Submit date:2019/10/17
Higher-order Construct  Hot Spring Resort  Formative Measurement  Reflective–formative Model  Partial Least Squares Structural Equation Modelling  Service Quality