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Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite  |  View/Download:17/0  |  Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite  |  View/Download:6/0  |  Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Changing experiences of work dirtiness, occupational disidentification, and employee withdrawal Journal article
Journal of Applied Psychology, 2018,Volume: 103,Issue: 10,Page: 1086-1100
Authors:  Schaubroeck,John M.;  Lam,Long W.;  Lai,Jennifer Y.M.;  Lennard,Anna C.;  Peng,Ann C.;  Chan,Ka Wai
Favorite  |  View/Download:26/0  |  Submit date:2019/08/01
Dirty Work  Leadership  Occupational Disidentification  Withdrawal Behavior  Work Dirtiness  
Initial investigation of channel capacity for galvanic coupling human body communication Conference paper
BMEiCON 2016 - 9th Biomedical Engineering International Conference, Luang Prabang, LAOS, DEC 07-09, 2016
Authors:  Chen X.M.;  Mak P.U.;  Pun S.H.;  Lam C.-T.;  Che U.K.;  Li J.W.;  Gao Y.M.;  Vai M.I.;  Du M.
Favorite  |  View/Download:6/0  |  Submit date:2019/02/14
Channel Capacity  Galvanic Coupling Hbc  Shannon's Theorem  Water-filling Algorithm  
What good soldiers are made of: the role of personality similarity Journal article
Journal of Managerial Psychology, 2015,Volume: 30,Issue: 8,Page: 1003-1018
Authors:  Jennifer Y.M. Lai;  Simon S.K. Lam;  Cheris W.C. Chow
Favorite  |  View/Download:5/0  |  Submit date:2019/08/01
Organizational Citizenship Behaviour  Social Exchange Theory  Personality Similarity  
Investigation on error performance for galvanic-type intra-body Communication with Experiment Conference paper
BMEiCON 2014 - 7th Biomedical Engineering International Conference, Fukuoka, JAPAN, NOV 26-28, 2014
Authors:  Li J.W.;  Chen X.M.;  Mak P.U.;  Pun S.H.;  Lam C.-T.;  Gao Y.M.;  Vai M.I.;  Du M.
Favorite  |  View/Download:7/0  |  Submit date:2019/02/14
Bit Error Rate  Error Performance  Eye-diagram  Intra-body Communication  Jitter  
Novel self-assembled 2D networks based on zinc metal ion co-ordination: Synthesis and comparative study with 3D networks Journal article
RSC Advances, 2014,Volume: 4,Issue: 34,Page: 17680-17693
Authors:  Rajwar D.;  Liu X.;  Lim Z.B.;  Cho S.J.;  Chen S.;  Thomas J.M.H.;  Trewin A.;  Lam Y.M.;  Sum T.C.;  Grimsdale A.C.
Favorite  |  View/Download:4/0  |  Submit date:2019/04/08
Improved transfer function with phase response from quasi-static field modeling for galvanic-type intra-body communication Conference paper
2013 IEEE 6th International Conference on Advanced Infocomm Technology, ICAIT 2013
Authors:  Chen X.M.;  Mak P.U.;  Pun S.H.;  Gao Y.M.;  Lam C.-T.;  Wang Z.T.;  Li J.W.;  Wang M.;  Vai M.I.;  Du M.
Favorite  |  View/Download:4/0  |  Submit date:2019/02/14
body area network  IBC  transfer function  
Working under a committed boss: A test of the relationship between supervisors' and subordinates' affective commitment Journal article
The Leadership Quarterly, 2012,Volume: 23,Issue: 3,Page: 466-475
Authors:  Loi, Raymond;  Lai, Jennifer Y.M.;  Lam, Long W.
Favorite  |  View/Download:3/0  |  Submit date:2019/12/22
Organizational Commitment  Work Performance  Extra-role Performance  Power Distance  Social Information  
Study of channel characteristics for galvanic-type Intra-Body communication based on a transfer function from a quasi-static field model Journal article
Sensors (Switzerland), 2012,Volume: 12,Issue: 12,Page: 16433-16450
Authors:  Chen X.M.;  Mak P.U.;  Pun S.H.;  Gao Y.M.;  Lam C.-T.;  Vai M.I.;  Du M.
Favorite  |  View/Download:7/0  |  Submit date:2018/10/30
Ber  Body Sensor Network (Bsn)  Channel Characteristics  Intra-body Communication (Ibc)  Modulation Scheme  Quasi-static Field Model  Transfer Function