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Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
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Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite  |  View/Download:3/0  |  Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Power Imbalance and Employee Silence: The Role of Abusive Leadership, Power Distance Orientation, and Perceived Organisational Politics Journal article
Applied Psychology, 2019,Volume: 68,Issue: 3,Page: 513-546
Authors:  Lam,Long W.;  Xu,Angela J.
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Do embedded employees voice more? Journal article
Personnel Review, 2019,Volume: 48,Issue: 3,Page: 824-838
Authors:  Tan,Alice J.M.;  Loi,Raymond;  Lam,Long W.;  Zhang,Lida L.
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Employee Voice  Fairness Heuristic Theory  Interactional Justice  Job Embeddedness  Job Embeddedness Theory  
A typology of three-way interaction models: Applications and suggestions for Asian management research Journal article
Asia Pacific Journal of Management, 2019,Volume: 36,Issue: 1
Authors:  Lam,Long W.;  Chuang,Aichia;  Wong,Chi Sum;  Zhu,Julie N.Y.
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Joint Moderating Effects  Moderated Joint Effects  Moderated Moderating Effects  Moderation  Three-way Interaction  
Changing experiences of work dirtiness, occupational disidentification, and employee withdrawal Journal article
Journal of Applied Psychology, 2018,Volume: 103,Issue: 10,Page: 1086-1100
Authors:  Schaubroeck,John M.;  Lam,Long W.;  Lai,Jennifer Y.M.;  Lennard,Anna C.;  Peng,Ann C.;  Chan,Ka Wai
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Dirty Work  Leadership  Occupational Disidentification  Withdrawal Behavior  Work Dirtiness  
Asian relevance, global impact: Asian management research entering a new era Journal article
ASIA PACIFIC JOURNAL OF MANAGEMENT, 2018,Volume: 35,Issue: 3,Page: 565-571
Authors:  Yiu, Daphne W.;  Lam, Long W.;  Gaur, Ajai;  Lee, Seung-Hyun;  Wong, Chi-Sum
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Is Emotional Engagement Possible in Emotionally Demanding Jobs? The Role of Leader-Member Exchange (LMX) Journal article
JOURNAL OF PERSONNEL PSYCHOLOGY, 2018,Volume: 17,Issue: 1,Page: 42-52
Authors:  Lam, Long W.;  Xu, Angela J.;  Loi, Raymond
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emotional job demands  emotional engagement  leader-member exchange (LMX)  intention to quit  
Buffering emotional job demands: The interplay between proactive personality and team potency Journal article
Journal of Vocational Behavior, 2016,Volume: 95-96,Page: 128-137
Authors:  Loi,Raymond;  Liu,Yan;  Lam,Long W.;  Xu,Angela J.
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Emotional Job Demands  Intention To Quit  Job Demands-resources Model  Proactive Personality  Team Potency  
Voice More and Stay Longer: How Ethical Leaders Influence Employee Voice and Exit Intentions Journal article
Business Ethics Quarterly, 2016,Volume: 26,Issue: 3,Page: 277-300
Authors:  Lam,Long W.;  Loi,Raymond;  Chan,Ka Wai;  Liu,Yan
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China  Ethical Leadership  Exit  Motivation  Voice  Work Engagement