UM

Browse/Search Results:  1-10 of 17 Help

Selected(0)Clear Items/Page:    Sort:
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite | View/Download:21/0 | TC[WOS]:4 TC[Scopus]:9 | Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite | View/Download:14/0 | TC[WOS]:4 TC[Scopus]:9 | Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Power Imbalance and Employee Silence: The Role of Abusive Leadership, Power Distance Orientation, and Perceived Organisational Politics Journal article
Applied Psychology, 2019,Volume: 68,Issue: 3,Page: 513-546
Authors:  Lam,Long W.;  Xu,Angela J.
Favorite | View/Download:10/0 | TC[WOS]:2 TC[Scopus]:6 | Submit date:2019/08/01
A typology of three-way interaction models: Applications and suggestions for Asian management research Journal article
Asia Pacific Journal of Management, 2019,Volume: 36,Issue: 1
Authors:  Lam,Long W.;  Chuang,Aichia;  Wong,Chi Sum;  Zhu,Julie N.Y.
Favorite | View/Download:9/0 | TC[WOS]:6 TC[Scopus]:10 | Submit date:2019/08/01
Joint Moderating Effects  Moderated Joint Effects  Moderated Moderating Effects  Moderation  Three-way Interaction  
Changing experiences of work dirtiness, occupational disidentification, and employee withdrawal Journal article
Journal of Applied Psychology, 2018,Volume: 103,Issue: 10,Page: 1086-1100
Authors:  Schaubroeck,John M.;  Lam,Long W.;  Lai,Jennifer Y.M.;  Lennard,Anna C.;  Peng,Ann C.;  Chan,Ka Wai
Favorite | View/Download:40/0 | TC[WOS]:0 TC[Scopus]:1 | Submit date:2019/08/01
Dirty Work  Leadership  Occupational Disidentification  Withdrawal Behavior  Work Dirtiness  
Asian relevance, global impact: Asian management research entering a new era Journal article
ASIA PACIFIC JOURNAL OF MANAGEMENT, 2018,Volume: 35,Issue: 3,Page: 565-571
Authors:  Yiu, Daphne W.;  Lam, Long W.;  Gaur, Ajai;  Lee, Seung-Hyun;  Wong, Chi-Sum
Favorite | View/Download:32/0 | TC[WOS]:7 TC[Scopus]:10 | Submit date:2018/10/30
Does embedded employee voice more? The moderating role of interactional justice Conference paper
10th Asia Academy of Management and 10th Taiwan Academy of Management Joint Conference Proceeding, Kitakyushu, Japan, June 19-21, 2017
Authors:  Tan, Alice J. M.;  Loi, Raymond;  Lam, Long W.;  Vong, Kun Seng
Favorite | View/Download:8/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2020/01/08
Supervisors' and Subordinates' OBSE: Their relationship and interaction Conference paper
10th Asia Academy of Management and 10th Taiwan Academy of Management Joint Conference Proceeding, Kitakyushu, Japan, June 19-21, 2017
Authors:  Loi, Raymond;  Xu, Angela J.;  Liu, Yan;  Lam, Long W.
Favorite | View/Download:9/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2020/01/08
Will Speaking up be Rewarded? A Study of Challenging Voice and Performance Evaluation Conference paper
2016 Academy of Management Proceedings, Anaheim, California, United States, August 5-9, 2016
Authors:  Lam, Long W.;  Lin, Xiaowan;  Liu, Yan;  Hou, Yu-Hsiang;  Loi, Raymond
Favorite | View/Download:6/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2020/01/08
Challenging Voice  Ethical Leadership  Performance Evaluation  
Exchange mechanisms between ethical leadership and affective commitment Journal article
Journal of Managerial Psychology, 2015,Volume: 30,Issue: 6,Page: 645-658
Authors:  Loi,Raymond;  Lam,Long W.;  Ngo,Hang Yue;  Cheong,Sok Ian
Favorite | View/Download:13/0 | TC[WOS]:12 TC[Scopus]:13 | Submit date:2019/08/01
Economic Exchange  Ethical Leadership  Organizational Commitment  Perceived Organizational Support  Social Exchange