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Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite | View/Download:21/0 | TC[WOS]:4 TC[Scopus]:10 | Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite | View/Download:14/0 | TC[WOS]:4 TC[Scopus]:10 | Submit date:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Changing experiences of work dirtiness, occupational disidentification, and employee withdrawal Journal article
Journal of Applied Psychology, 2018,Volume: 103,Issue: 10,Page: 1086-1100
Authors:  Schaubroeck,John M.;  Lam,Long W.;  Lai,Jennifer Y.M.;  Lennard,Anna C.;  Peng,Ann C.;  Chan,Ka Wai
Favorite | View/Download:40/0 | TC[WOS]:0 TC[Scopus]:1 | Submit date:2019/08/01
Dirty Work  Leadership  Occupational Disidentification  Withdrawal Behavior  Work Dirtiness  
Market signals: Web site investment and physical store existence Journal article
Asia Pacific Journal of Marketing and Logistics, 2014,Volume: 26,Issue: 1,Page: 94-113
Authors:  Wang,Xuehua;  Chow,Wing Chi;  Yang,Zhilin;  Lai,Jennifer Y.M.
Favorite | View/Download:4/0 | TC[WOS]:0 TC[Scopus]:6 | Submit date:2019/08/01
Consumer behaviour  Internet marketing  
Working under a committed boss: A test of the relationship between supervisors' and subordinates' affective commitment Journal article
The Leadership Quarterly, 2012,Volume: 23,Issue: 3,Page: 466-475
Authors:  Loi, Raymond;  Lai, Jennifer Y.M.;  Lam, Long W.
Favorite | View/Download:7/0 | TC[WOS]:28 TC[Scopus]:26 | Submit date:2019/12/22
Organizational Commitment  Work Performance  Extra-role Performance  Power Distance  Social Information