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A re-examination of experience service offering and regular service pricing under profit maximization Journal article
European Journal of Operational Research, 2016,Volume: 254,Issue: 3,Page: 907-915
Authors:  Zhaotong Lian;  Xinhua Gu;  Jinbiao Wu
Favorite | View/Download:10/0 | TC[WOS]:1 TC[Scopus]:1 | Submit date:2019/08/01
Customer Experience  Economic Intuitions  Managerial Insights  Pricing  Queueing  
When should service firms provide free experience service? Journal article
European Journal of Operational Research, 2014,Volume: 234,Issue: 3,Page: 830-838
Authors:  Wenhui Zhou;  Zhaotong Lian;  Jinbiao Wu
Favorite | View/Download:12/0 | TC[WOS]:4 TC[Scopus]:7 | Submit date:2019/08/01
Delay-sensitive  Experience Service  Or In Service Industries  Queueing  Revenue Management  
Analysis of the M1, M2/G/1 G-queueing system with retrial customers Journal article
Nonlinear analysis: real world applications, 2013,Volume: 14,Issue: 1,Page: 365-382
Authors:  Jinbiao Wu;  Zhaotong Lian
Favorite | View/Download:13/0 | TC[WOS]:5 TC[Scopus]:6 | Submit date:2019/11/29
Nonlinear System  Retrial Queues  Negative Customers  Embedded Markov Chain  Reliability  
DESIGN AND ANALYSIS OF A MAINTENANCE SERVICE CONTRACT Conference paper
International Symposium on Operations Research and its Applications in Engineering, Technology and Management, Huangshan, China, 2013-8.23-25
Authors:  Zhaotong Lian;  Jinbiao Wu
Favorite | View/Download:12/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/11/29
Service Contract,  Queueing System,  Game Theory,  Reliability,  Optimization.  
A single-server retrial G-queue with priority and unreliable server under Bernoulli vacation schedule Journal article
Computers and Industrial Engineering, 2013,Volume: 64,Issue: 1,Page: 84-93
Authors:  Jinbiao Wu;  Zhaotong Lian
Favorite | View/Download:9/0 | TC[WOS]:23 TC[Scopus]:41 | Submit date:2018/10/30
Embedded Markov Chain  G-queues  Reliability  Retrial Queues  Stochastic Decomposition