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Development and validation of the casino service quality scale: CASERV Journal article
International Journal of Hospitality Management, 2012,Volume: 31,Issue: 1,Page: 209
Authors:  Wong I.A.;  Fong V.H.I.
Favorite | View/Download:46/0 | TC[WOS]:35 TC[Scopus]:0 | Submit date:2018/10/30
Casino  Macau  Scale development  Service quality  
Examining casino service quality in the Asian Las Vegas: An alternative approach Journal article
Journal of Hospitality Marketing and Management, 2010,Volume: 19,Issue: 8,Page: 842
Authors:  Wong I.A.;  Fong V.H.I.
Favorite | View/Download:27/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2018/10/30
Casino gaming  Customer satisfaction  Game service  Service delivery  Service environment