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| Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees Journal article
International Journal of Hospitality Management, 2019,Volume: 83,Page: 1-10
Authors: Fiona X. Yang ; Virginia Meng-Chan Lau
  Favorite | View/Download：2/0 | Submit date：2019/11/27
Customer Incivility Burnout Emotional Intelligence Customer Orientation Cooperation Competition |
| How do cyberspace friendships transition to favorable workplace outcomes?The self-team joint influence Journal article
International Journal of Hospitality Management, 2019
Authors: Fiona X. Yang; Wong IpKin Anthony
Favorite | View/Download：1/0 | Submit date：2019/11/13
Cyberspace Friendship Social Networking Site Coworker Support Job Embeddedness Job Satisfaction Task Interdependence |
| High‐speed rail and tourism in China: An urban agglomeration perspective Journal article
INTERNATIONAL JOURNAL OF TOURISM RESEARCH, 2018,Volume: 21,Issue: 1,Page: 45-60
Authors: Leona S.Z. Li; Fiona X. Yang; Chuantao Cui
Favorite | View/Download：6/0 | Submit date：2019/11/11
Urban Agglomeration Synthetic Control Methods System Generalized Method Of Moments Tourism Development China High‐speed Rail |
| Social media friending in building coworker guanxi: A study in the hotel industry Journal article
International Journal of Hospitality Management, 2018
Authors: Fiona X. Yang
Favorite | View/Download：4/0 | Submit date：2019/11/13
Social Media Interactions Workplace Fun Workplace Stress Workplace Guanxi Work-life Boundary Facebook |
| Should purchasing activities be outsourced along with production? Journal article
European Journal of Operational Research, 2017,Volume: 257,Issue: 2,Page: 468-482
Authors: Fiona X. Yang; Rachel Q. Zhang; Kaijie Zhu
Favorite | View/Download：2/0 | Submit date：2019/11/27
Supply Chain Management Outsourcing Quality Contract Manufacturing Procurement |
