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Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees Journal article
International Journal of Hospitality Management, 2019,Volume: 83,Page: 1-10
Authors:  Fiona X. Yang;  Virginia Meng-Chan Lau
Favorite  |  View/Download:2/0  |  Submit date:2019/11/27
Customer Incivility  Burnout  Emotional Intelligence  Customer Orientation  Cooperation  Competition  
How do cyberspace friendships transition to favorable workplace outcomes?The self-team joint influence Journal article
International Journal of Hospitality Management, 2019
Authors:  Fiona X. Yang;  Wong IpKin Anthony
Favorite  |  View/Download:1/0  |  Submit date:2019/11/13
Cyberspace Friendship  Social Networking Site  Coworker Support  Job Embeddedness  Job Satisfaction  Task Interdependence  
High‐speed rail and tourism in China: An urban agglomeration perspective Journal article
INTERNATIONAL JOURNAL OF TOURISM RESEARCH, 2018,Volume: 21,Issue: 1,Page: 45-60
Authors:  Leona S.Z. Li;  Fiona X. Yang;  Chuantao Cui
Favorite  |  View/Download:6/0  |  Submit date:2019/11/11
Urban Agglomeration  Synthetic Control Methods  System Generalized Method Of Moments  Tourism Development  China  High‐speed Rail  
Social media friending in building coworker guanxi: A study in the hotel industry Journal article
International Journal of Hospitality Management, 2018
Authors:  Fiona X. Yang
Favorite  |  View/Download:4/0  |  Submit date:2019/11/13
Social Media Interactions  Workplace Fun  Workplace Stress  Workplace Guanxi  Work-life Boundary  Facebook  
Should purchasing activities be outsourced along with production? Journal article
European Journal of Operational Research, 2017,Volume: 257,Issue: 2,Page: 468-482
Authors:  Fiona X. Yang;  Rachel Q. Zhang;  Kaijie Zhu
Favorite  |  View/Download:2/0  |  Submit date:2019/11/27
Supply Chain Management  Outsourcing  Quality  Contract Manufacturing  Procurement