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State-of-the-art social customer relationship management Journal article
Asia Pacific Journal of Tourism Research, 2018,Volume: 23,Issue: 5,Page: 423-436
Authors:  Chan,Irene Cheng Chu;  Fong,Davis Ka Chio;  Law,Rob;  Fong,Lawrence Hoc Nang
Favorite | View/Download:18/0 | TC[WOS]:3 TC[Scopus]:0 | Submit date:2019/08/01
Crm  Customer Relationship Management  Review  Social Crm  Social Media  State-of-the-art  
Systematic review of hospitality CRM research Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2018,Volume: 30,Issue: 3,Page: 1686-1704
Authors:  Rob Law;  Davis Ka Chio Fong;  Irene Cheng Chu Chan;  Lawrence Hoc Nang Fong
Favorite | View/Download:25/0 | TC[WOS]:7 TC[Scopus]:0 | Submit date:2018/10/30
Customer Relationship Management  Crm  Relationship Marketing  Review  Hospitality  
The influences of Internet-based collaboration and intimate interactions in buyer-supplier relationship on product innovation Journal article
Journal of Business Research, 2016,Volume: 69,Issue: 9,Page: 3780-3787
Authors:  Jie Wu;  Zefu Wu;  Steven Si
Favorite | View/Download:9/0 | TC[WOS]:6 TC[Scopus]:0 | Submit date:2019/08/02
Buyer-supplier Relationship  Customer Equity Management  Internet-based Collaboration  Product Innovation  
Recommendation Systems for Web 2.0 Marketing Book chapter
出自: Data Mining for Service:Springer, Berlin, Heidelberg, 2014, 页码: 171-196
Authors:  Wei, Chen;  Khoury, Richard;  Fong, Simon
Favorite | View/Download:4/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/07/25
Social Network  Recommendation System  Temporal Relation  Customer Relationship Management  Online Social Network