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Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE Journal article
Journal of Occupational and Organizational Psychology, 2019
Authors:  Raymond Loi;  Angela J. Xu;  Cheris W.C. Chow;  Wilco W.H. Chan
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Customer Participation  Job Crafting  Organization-based Self-esteem  Work-family Enrichment  
What threatens retail employees' thriving at work under leader-member exchange? The role of store spatial crowding and team negative affective tone Journal article
Human Resource Management, 2019,Volume: 58,Issue: 4,Page: 371-382
Authors:  Angela J. Xu;  Raymond Loi;  Cheris W.C. Chow
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Leader–member Exchange (Lmx)  Store Spatial Crowding  Team Negative Affective Tone  Thriving At Work  
The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity Journal article
International Journal of Hospitality Management, 2017,Volume: 66,Page: 54-65
Authors:  Irene Cheng Chu Chan;  Long W. Lam;  Cheris W.C. Chow;  Lawrence Hoc Nang Fong;  Rob Law
Favorite  |  View/Download:9/0  |  Submit date:2019/08/01
Review Valence  Booking Intention  Homophily Theory  Demographic And Preference Similarity  
When Leader-Member Exchange (LMX) Enables Employee Thriving and Cross-selling: An Approach-Avoidance Perspective to Unravel the Impact of Contextualized LMX Conference paper
10th Asia Academy of Management and 10th Taiwan Academy of Management Joint Conference Proceedings, Kitakyushu, Japan, June 19-21, 2017
Authors:  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.
Favorite  |  View/Download:3/0  |  Submit date:2019/11/01
An Institutional Perspective on Modernization and Sex-appeal Advertising Journal article
ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS, 2017,Volume: 29,Issue: 2,Page: 220-238
Authors:  Chung Leung Luk;  Cheris W.C. Chow;  Wendy W.N. Wan;  Jennifer Y.M. Lai;  Isabel Fu;  Candy P.S. Fong
Favorite  |  View/Download:9/0  |  Submit date:2019/09/17
China  Attitudes  Modernization  Nudity  Sexual Ads  
Thriving at Work: When Your Leaders Embed You in Meaningful Work Conference paper
Academy of Management Proceedings, Anaheim, California, United States, August 5-9, 2016
Authors:  Xu, Anglea J.;  Loi, Raymond;  Chow, Cheris W.C.;  Kwok, Man Lung Jonathan
Favorite  |  View/Download:8/0  |  Submit date:2019/11/01
Leader-member Exchange  Thriving At Work  Work Meaningfulness  
Managers' Work-to-Family Enrichment: The Role of Customer Misbehavior and Work Meaningfulness Conference paper
2016 Academy of Management Proceedings, Anaheim, California, United States, August 5-9, 2016
Authors:  Loi, Roymond;  Xu, Anglea J.;  Chow, Cheris W.C.;  Kwok, Man Lung Jonathan
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Customer Misbehavior  Work Meaningfulness  Work-family Enrichment  
What good soldiers are made of: the role of personality similarity Journal article
Journal of Managerial Psychology, 2015,Volume: 30,Issue: 8,Page: 1003-1018
Authors:  Jennifer Y.M. Lai;  Simon S.K. Lam;  Cheris W.C. Chow
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Organizational Citizenship Behaviour  Social Exchange Theory  Personality Similarity  
Motivation of travel agents' customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
Authors:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
Favorite  |  View/Download:4/0  |  Submit date:2019/10/24
Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Organizational Citizenship Behavior  Travel Agent  
How To Solve Inter-Client Conflicts In Service Encounters? Conference paper
ANZMAC 2014 Proceedings, Brisbane, Australia, December 1-3, 2014
Authors:  Xuehua Wang;  Cheris W.C. Chow;  Siu Fong Isabel Fu
Favorite  |  View/Download:3/0  |  Submit date:2019/11/01