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Different stressors, different voices: The dual pathways linking challenge-hindrance stressors and constructive-destructive voice Conference paper
Proceedings of 11th Asia Academy of Management Conference and 12th Taiwan Academy of Management Conference, Bali, Indonesia, June 19-21, 2019
Authors:  Raymond Loi;  Angels J. Xu;  Cheris W. C. Chow;  Jonathan M. L. Kwok
Favorite  |  View/Download:8/0  |  Submit date:2019/11/01
What threatens retail employees' thriving at work underleader-member exchange? The role of store spatial crowdingand team negative affective tone Journal article
Human Resource Management, 2019,Volume: 58,Issue: 4,Page: 371-382
Authors:  Angela J. Xu;  Raymond Loi;  Cheris W. C. Chow
Favorite  |  View/Download:6/0  |  Submit date:2019/12/22
Leader–member Exchange (Lmx),  Store Spatial Crowding,  Team Negative Affective Tone,  Thrivingat Work  
TURNING HOTEL EMPLOYEES INTO BRAND CHAMPIONS: THE ROLES OF WELL-CONNECTED LEADERS AND ORGANIZATIONAL IDENTIFICATION Journal article
JOURNAL OF HOSPITALITY & TOURISM RESEARCH, 2018,Volume: 42,Issue: 8,Page: 1232-1253
Authors:  Wilco W. H. Chan;  Cheris W. C. Chow;  Raymond Loi;  Angela J. Xu
Favorite  |  View/Download:20/0  |  Submit date:2018/10/30
Hotel Employees  Leader-leader Exchange  Organizational Identification  Positive Word Of Mouth  
Customer misbehavior and store managers' work-to-family enrichment: The moderated mediation effect of work meaningfulness and organizational affective commitment Journal article
Human Resource Management, 2018,Volume: 57,Issue: 5,Page: 1039-1048
Authors:  Raymond Loi;  Angela J. Xu;  Cheris W. C. Chow;  Jonathan M. L. Kwok
Favorite  |  View/Download:13/0  |  Submit date:2018/10/31
Customer Misbehavior  Organizational Affective Commitment  Work-family Enrichment  Work Meaningfulness  
The interactive effect of LMX and LMX differentiation on followers’ job burnout: Evidence from tourism industry in Hong Kong Journal article
INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, 2018,Volume: 29,Issue: 12,Page: 1972-1998
Authors:  Jennifer Y. M. Lai;  Cheris W. C. Chow;  Raymond Loi
Favorite  |  View/Download:7/0  |  Submit date:2019/10/17
Leader-member Exchange  Job Resource  Leader-member Exchange Differentiation  Job Burnout  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
Authors:  Chow, Cheris W. C.;  Lai, Jennifer Y. M.;  Loi, Raymond
Favorite  |  View/Download:0/0  |  Submit date:2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent  
Interpersonal Relationship, Service Quality, Seller Expertise: How Important Are They to Adolescent Consumers? Journal article
PSYCHOLOGY & MARKETING, 2012,Volume: 29,Issue: 5,Page: 365-377
Authors:  Wendy W. N. Wan;  Chung-Leung Luk;  Kim-Shyan Fam;  Peiguan Wu;  Cheris W. C. Chow
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