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On the uniqueness and stability of equilibrium in quality-speed competition with boundedly-rational customers: The case with general reward function and multiple servers Journal article
International Journal of Production Economics, 2017,Volume: 193,Page: 726-736
Authors:  Li,Xin;  Li,Qingying;  Guo,Pengfei;  Lian,Zhaotong
Favorite  |  View/Download:2/0  |  Submit date:2019/10/11
Bounded Rationality  Customer-sensitive Service  Matrix  Strategic Queueing  
Price and capacity decisions of service systems with boundedly rational customers Journal article
Naval Research Logistics, 2017,Volume: 64,Issue: 6,Page: 437-452
Authors:  Li,Xin;  Guo,Pengfei;  Lian,Zhaotong
Favorite  |  View/Download:1/0  |  Submit date:2019/10/11
Bounded Rationality  Queueing Strategy  Service Sustainability  
Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers Journal article
Production and Operations Management, 2016,Volume: 25,Issue: 11,Page: 1885-1901
Authors:  Li,Xin;  Guo,Pengfei;  Lian,Zhaotong
Favorite  |  View/Download:2/0  |  Submit date:2019/08/01
Bounded Rationality  Customer-intensive Service  Queueing Strategy  Speed-quality Competition  
A Hotelling queue model with probabilistic service Journal article
Operations Research Letters, 2016,Volume: 44,Issue: 5,Page: 592-597
Authors:  Xu,Xiaoya;  Lian,Zhaotong;  Li,Xin;  Guo,Pengfei
Favorite  |  View/Download:2/0  |  Submit date:2019/08/01
Hotelling Model  Priority  Probabilistic Service  Queueing  
Pricing Perishable Products with Compound Poisson Demands Journal article
Probability in the engineering and informational sciences, 2011,Volume: 25,Issue: 3,Page: 289-306
Authors:  Guo, Pengfei;  Lian, Zhaotong;  Wang, Yulan
Favorite  |  View/Download:0/0  |  Submit date:2019/11/25
Revenue Management  Level-crossing  Dynamic Pricing  Perishable Inventory  
A Call Center with Automatic and Manual Services Conference paper
The Second International Conference on Service Science and Innovation, Beijing, China, 2010-8.8-10
Authors:  Zhaotong Lian;  Pengfei Guo;  Liming Liu
Favorite  |  View/Download:1/0  |  Submit date:2019/11/29
Call Center,  Voice Response Unit,  Agent Service,  Queueing System,  Service Level