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A Call Center with Automatic and Manual Services Conference paper
The Second International Conference on Service Science and Innovation, Beijing, China, 2010-8.8-10
Authors:  Zhaotong Lian;  Pengfei Guo;  Liming Liu
Favorite  |  View/Download:1/0  |  Submit date:2019/11/29
Call Center,  Voice Response Unit,  Agent Service,  Queueing System,  Service Level