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Cultural essentialism and tailored hotel service for Chinese: the moderating role of satisfaction Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 9,Page: 3610-3626
Authors:  Lawrence Hoc Nang Fong;  Hongwei He;  Melody Manchi Chao;  Galli Leandro;  David King
Favorite  |  View/Download：4/0  |  Submit date：2019/09/30
Culture  Culture  Hotel  Hospitality  Lay Theories  Implicit Theories  
Co-creation experience and place attachment: Festival evaluation Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 193-204
Authors:  Zhang,Carol Xiaoyue;  Fong,Lawrence Hoc Nang;  Li,Shi Na
Favorite  |  View/Download：8/0  |  Submit date：2019/08/02
Co-creation  Cultural Festival  Customer-to-customer Logic  Place Attachment  Satisfaction  
A Room of One’s Own: Need for Uniqueness Counters Online WoM Journal article
Cornell Hospitality Quarterly, 2019,Volume: 60,Issue: 3,Page: 216-232
Authors:  Chark,Robin;  Fong,Lawrence Hoc Nang;  Tang,Candy Mei Fung
Favorite  |  View/Download：7/0  |  Submit date：2019/08/02
Electronic Word Of Mouth  Need For Uniqueness  Nonconformity  Online Reviews  
National identity and cultural festivals in postcolonial destinations Journal article
Tourism Management, 2019,Volume: 73,Page: 94-104
Authors:  Zhang,Carol Xiaoyue;  Fong,Lawrence Hoc Nang;  Li,Shi Na;  Ly,Tuan Phong
Favorite  |  View/Download：5/0  |  Submit date：2019/08/02
Emotion  Festivalscapes  Macao  National Identity  Postcolonial  
Segmenting Chinese Gamblers Based on Gambling Forms: A Latent Class Analysis Journal article
Journal of Gambling Studies, 2019
Authors:  Sunny Zhenzhen Nong;  Lawrence Hoc Nang Fong;  Davis Ka Chio Fong;  Desmond Lam
Favorite  |  View/Download：1/0  |  Submit date：2019/09/18
Chinese  Gambling Activity  Dsm-v  Gambling Disorder  Macau  
Emotions in online review and consumer response: Future research directions in hospitality and tourism Conference paper
Proceedings of 2019 APacCHRIE & EuroCHRIE Joint Conference, Hong Kong SAR, China, 22-25 May, 2019
Authors:  Erin Yirun Wang;  Lawrence Hoc Nang Fong;  Desmond Lam
Favorite  |  View/Download：5/0  |  Submit date：2019/09/30
Moderating effects of social support on job stress and turnover intentions Journal article
Journal of Hospitality Marketing and Management, 2018,Volume: 27,Issue: 7,Page: 795-810
Authors:  Fong,Lawrence Hoc Nang;  Chui,Peter Man Wai;  Cheong,Iris Sok Cheng;  Fong,Davis Ka Chio
Favorite  |  View/Download：5/0  |  Submit date：2019/08/01
Casino  Gaming  Moderated Mediation  Social Support  Stress  Turnover  
State-of-the-art social customer relationship management Journal article
Asia Pacific Journal of Tourism Research, 2018,Volume: 23,Issue: 5,Page: 423-436
Authors:  Chan,Irene Cheng Chu;  Fong,Davis Ka Chio;  Law,Rob;  Fong,Lawrence Hoc Nang
Favorite  |  View/Download：9/0  |  Submit date：2019/08/01
Crm  Customer Relationship Management  Review  Social Crm  Social Media  State-of-the-art  
The Bias of Size in Gambling Decisions: Evidence From a Casino Game Journal article
Cornell Hospitality Quarterly, 2018,Volume: 59,Issue: 1,Page: 78-84
Authors:  Fong,Davis Ka Chio;  Fong,Lawrence Hoc Nang;  Chark,Robin;  Chui,Peter Man Wai
Favorite  |  View/Download：8/0  |  Submit date：2019/08/02
Casino  Chinese  Cognitive Bias  Gambling  
Controllable superstition and its relationship with enduring and behavioural involvement in gambling Journal article
INTERNATIONAL GAMBLING STUDIES, 2018,Volume: 18,Issue: 1,Page: 92-110
Authors:  Lawrence Hoc Nang Fong;  Desmond Lam;  Davis Ka Chio Fong
Favorite  |  View/Download：28/0  |  Submit date：2018/10/30
Casino  Gambling Industry  Erroneous Beliefs  Luck  Macau  Control