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Co-creation experience and place attachment: Festival evaluation Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 193-204
Authors:  Zhang,Carol Xiaoyue;  Fong,Lawrence Hoc Nang;  Li,Shi Na
Favorite  |  View/Download:8/0  |  Submit date:2019/08/02
Co-creation  Cultural Festival  Customer-to-customer Logic  Place Attachment  Satisfaction  
A Room of One’s Own: Need for Uniqueness Counters Online WoM Journal article
Cornell Hospitality Quarterly, 2019,Volume: 60,Issue: 3,Page: 216-232
Authors:  Chark,Robin;  Fong,Lawrence Hoc Nang;  Tang,Candy Mei Fung
Favorite  |  View/Download:7/0  |  Submit date:2019/08/02
Electronic Word Of Mouth  Need For Uniqueness  Nonconformity  Online Reviews  
National identity and cultural festivals in postcolonial destinations Journal article
Tourism Management, 2019,Volume: 73,Page: 94-104
Authors:  Zhang,Carol Xiaoyue;  Fong,Lawrence Hoc Nang;  Li,Shi Na;  Ly,Tuan Phong
Favorite  |  View/Download:6/0  |  Submit date:2019/08/02
Emotion  Festivalscapes  Macao  National Identity  Postcolonial  
Moderating effects of social support on job stress and turnover intentions Journal article
Journal of Hospitality Marketing and Management, 2018,Volume: 27,Issue: 7,Page: 795-810
Authors:  Fong,Lawrence Hoc Nang;  Chui,Peter Man Wai;  Cheong,Iris Sok Cheng;  Fong,Davis Ka Chio
Favorite  |  View/Download:5/0  |  Submit date:2019/08/01
Casino  Gaming  Moderated Mediation  Social Support  Stress  Turnover  
State-of-the-art social customer relationship management Journal article
Asia Pacific Journal of Tourism Research, 2018,Volume: 23,Issue: 5,Page: 423-436
Authors:  Chan,Irene Cheng Chu;  Fong,Davis Ka Chio;  Law,Rob;  Fong,Lawrence Hoc Nang
Favorite  |  View/Download:9/0  |  Submit date:2019/08/01
Crm  Customer Relationship Management  Review  Social Crm  Social Media  State-of-the-art  
The Bias of Size in Gambling Decisions: Evidence From a Casino Game Journal article
Cornell Hospitality Quarterly, 2018,Volume: 59,Issue: 1,Page: 78-84
Authors:  Fong,Davis Ka Chio;  Fong,Lawrence Hoc Nang;  Chark,Robin;  Chui,Peter Man Wai
Favorite  |  View/Download:8/0  |  Submit date:2019/08/02
Casino  Chinese  Cognitive Bias  Gambling  
Controllable superstition and its relationship with enduring and behavioural involvement in gambling Journal article
INTERNATIONAL GAMBLING STUDIES, 2018,Volume: 18,Issue: 1,Page: 92-110
Authors:  Lawrence Hoc Nang Fong;  Desmond Lam;  Davis Ka Chio Fong
Favorite  |  View/Download:28/0  |  Submit date:2018/10/30
Casino  Gambling Industry  Erroneous Beliefs  Luck  Macau  Control  
Systematic review of hospitality CRM research Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2018,Volume: 30,Issue: 3,Page: 1686-1704
Authors:  Rob Law;  Davis Ka Chio Fong;  Irene Cheng Chu Chan;  Lawrence Hoc Nang Fong
Favorite  |  View/Download:17/0  |  Submit date:2018/10/30
Customer Relationship Management  Crm  Relationship Marketing  Review  Hospitality  
The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity Journal article
International Journal of Hospitality Management, 2017,Volume: 66,Page: 54-65
Authors:  Irene Cheng Chu Chan;  Long W. Lam;  Cheris W.C. Chow;  Lawrence Hoc Nang Fong;  Rob Law
Favorite  |  View/Download:7/0  |  Submit date:2019/08/01
Review Valence  Booking Intention  Homophily Theory  Demographic And Preference Similarity  
Does the quality of tourist shuttles influence revisit intention through destination image and satisfaction? The case of Macao Journal article
Journal of Hospitality and Tourism Management, 2017,Volume: 32,Page: 115-123
Authors:  Loi,Lawrence Teng Iat;  So,Amy Siu Ian;  Lo,Iris Sheungting;  Fong,Lawrence Hoc Nang
Favorite  |  View/Download:4/0  |  Submit date:2019/08/02
Destination Image  Destination Satisfaction  Macao  Partial Least Squares Structural Equation Modeling (Pls-sem)  Revisit Intention  Transportation Performance