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An Examination of Service Quality Dimensionality and Positive Word-Of-Mouth Intentions in a Chinese Telecommunication Context Conference paper
Proceedings of the Australian and New Zealand Marketing Academy Conference, Perth, West Australia, 28-30 November, 2011
Authors:  Ren Ye;  Desmond Lam;  Alvin Lee
Favorite | View/Download:4/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/09/25
Word-of-mouth  Service Quality  Servqual  China