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What threatens retail employees' thriving at work under leader-member exchange? The role of store spatial crowding and team negative affective tone Journal article
Human Resource Management, 2019,Volume: 58,Issue: 4,Page: 371-382
Authors:  Angela J. Xu;  Raymond Loi;  Cheris W.C. Chow
Favorite  |  View/Download:7/0  |  Submit date:2019/08/01
Leader–member Exchange (Lmx)  Store Spatial Crowding  Team Negative Affective Tone  Thriving At Work  
TURNING HOTEL EMPLOYEES INTO BRAND CHAMPIONS: THE ROLES OF WELL-CONNECTED LEADERS AND ORGANIZATIONAL IDENTIFICATION Journal article
JOURNAL OF HOSPITALITY & TOURISM RESEARCH, 2018,Volume: 42,Issue: 8,Page: 1232-1253
Authors:  Wilco W. H. Chan;  Cheris W. C. Chow;  Raymond Loi;  Angela J. Xu
Favorite  |  View/Download:24/0  |  Submit date:2018/10/30
Hotel Employees  Leader-leader Exchange  Organizational Identification  Positive Word Of Mouth  
The interactive effect of LMX and LMX differentiation on followers’ job burnout: Evidence from tourism industry in Hong Kong Journal article
INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, 2018,Volume: 29,Issue: 12,Page: 1972-1998
Authors:  Jennifer Y. M. Lai;  Cheris W. C. Chow;  Raymond Loi
Favorite  |  View/Download:10/0  |  Submit date:2019/10/17
Leader-member Exchange  Job Resource  Leader-member Exchange Differentiation  Job Burnout  
Customer misbehavior and store managers' work-to-family enrichment: The moderated mediation effect of work meaningfulness and organizational affective commitment Journal article
Human Resource Management, 2018,Volume: 57,Issue: 5,Page: 1039-1048
Authors:  Raymond Loi;  Angela J. Xu;  Cheris W. C. Chow;  Jonathan M. L. Kwok
Favorite  |  View/Download:16/0  |  Submit date:2018/10/31
Customer Misbehavior  Organizational Affective Commitment  Work-family Enrichment  Work Meaningfulness  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
Authors:  Chow, Cheris W. C.;  Lai, Jennifer Y. M.;  Loi, Raymond
Favorite  |  View/Download:4/0  |  Submit date:2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent