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Date Issued：2008
Document Type：期刊论文
Community：工商管理學院
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Author：張玲玲
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Measuring Consumer Satisfaction and Dissatisfaction Intensities to Identify Satisfiers and Dissatisfiers
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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 2008,Volume: 21,Page: 66-79
Authors:
Clement Chow
;
Lida Zhang
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Submit date：2019/09/17
