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Cultural essentialism and tailored hotel service for Chinese: the moderating role of satisfaction Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 9,Page: 3610-3626
Authors:  Lawrence Hoc Nang Fong;  Hongwei He;  Melody Manchi Chao;  Galli Leandro;  David King
Favorite  |  View/Download:4/0  |  Submit date:2019/09/30
Culture  Culture  Hotel  Hospitality  Lay Theories  Implicit Theories  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite  |  View/Download:3/0  |  Submit date:2019/08/15
China  Co-creation  Service quality  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite  |  View/Download:0/0  |  Submit date:2019/08/15
China  Co-creation  Service quality  
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329
Authors:  Luo,Jiaqi (Gemma);  Wong,Ip Kin Anthony;  King,Brian;  Liu,Matthew Tingchi;  Huang,Guo Qiong
Favorite  |  View/Download:1/0  |  Submit date:2019/08/01
China  Co-creation  Service quality  
Integrated resort employee competencies: a Macau perspective Journal article
International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 1,Page: 247-267
Authors:  Nga Man Lou;  Amy Siu Ian So;  Yuchin Jerrie Hsieh
Favorite  |  View/Download:0/0  |  Submit date:2019/09/22
Competency  Integrated Resort  Mismatch  Employee Development  Human Resources  
The Role of Extraversion and Agreeableness Traits on Gen Y’s Attitudes and Willingness to Pay for Green Hotels Journal article
International Journal of Contemporary Hospitality Management, 2017,Volume: 29,Issue: 1,Page: 607-623
Authors:  Candy Mei Fung Tang;  Desmond Lam
Favorite  |  View/Download:2/0  |  Submit date:2019/09/19
Personality  Generation y  Agreeableness  Willingness To Pay  Extraversion  Green Attitudes  
Distribution channel in hospitality and tourism: Revisiting disintermediation from the perspectives of hotels and travel agencies Journal article
International Journal of Contemporary Hospitality Management, 2015,Volume: 27,Issue: 3,Page: 431-452
Authors:  Law,Rob;  Leung,Rosanna;  Lo,Ada;  Leung,Daniel;  Fong,Lawrence Hoc Nang
Favorite  |  View/Download:3/0  |  Submit date:2019/08/02
Disintermediation  Distribution Channel  Hong Kong  Hotel  Internet  Travel Agency  
Distribution channel in hospitality and tourism: Revisiting disintermediation from the perspectives of hotels and travel agencies Journal article
International Journal of Contemporary Hospitality Management, 2015,Volume: 27,Issue: 3,Page: 431
Authors:  Law R.;  Leung R.;  Lo A.;  Leung D.;  Fong L.H.N.
Favorite  |  View/Download:1/0  |  Submit date:2018/10/30
Disintermediation  Distribution channel  Hong Kong  Hotel  Internet  Travel agency  
Do perceived CSR initiatives enhance customer preference and loyalty in casinos? Journal article
International Journal of Contemporary Hospitality Management, 2014,Volume: 26,Issue: 7,Page: 1024-1045
Authors:  Liu,Matthew Tingchi;  Wong,Ipkin Anthony;  Rongwei,Chu;  Tseng,Ting Hsiang
Favorite  |  View/Download:0/0  |  Submit date:2019/08/01
Brand preference  Branding  Casinos  Consumer behavior  Corporate social responsibility  CSR initiatives  Customer loyalty  Macau  Premium customers  Relationship marketing  Responsibility  Service industry  
Do perceived CSR initiatives enhance customer preference and loyalty in casinos? Journal article
International Journal of Contemporary Hospitality Management, 2014,Volume: 26,Issue: 7,Page: 1024-1045
Authors:  Liu,Matthew Tingchi;  Wong,Ipkin Anthony;  Rongwei,Chu;  Tseng,Ting Hsiang
Favorite  |  View/Download:0/0  |  Submit date:2019/08/15
Brand preference  Branding  Casinos  Consumer behavior  Corporate social responsibility  CSR initiatives  Customer loyalty  Macau  Premium customers  Relationship marketing  Responsibility  Service industry