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| Returning good for evil: A study of customer incivility and extra-role customer service Journal article International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72 Authors: Zhu,Julie N.Y.; Lam,Long W.; Lai,Jennifer Y.M.
 Favorite | View/Download:21/0 | TC[WOS]:4 TC[Scopus]:10 | Submit date:2019/08/01 Customer incivility Extra-role customer service Service encounters Work engagement |
| Returning good for evil: A study of customer incivility and extra-role customer service Journal article International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72 Authors: Zhu,Julie N.Y.; Lam,Long W.; Lai,Jennifer Y.M.
 Favorite | View/Download:14/0 | TC[WOS]:4 TC[Scopus]:10 | Submit date:2019/08/01 Customer incivility Extra-role customer service Service encounters Work engagement |
| Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329 Authors: Luo,Jiaqi (Gemma); Wong,Ip Kin Anthony; King,Brian; Liu,Matthew Tingchi; Huang,Guo Qiong
 Favorite | View/Download:7/0 | TC[WOS]:6 TC[Scopus]:16 | Submit date:2019/08/15 China Co-creation Service quality |
| Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329 Authors: Luo,Jiaqi (Gemma); Wong,Ip Kin Anthony; King,Brian; Liu,Matthew Tingchi; Huang,Guo Qiong
 Favorite | View/Download:12/0 | TC[WOS]:6 TC[Scopus]:16 | Submit date:2019/08/01 China Co-creation Service quality |
| Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters Journal article International Journal of Contemporary Hospitality Management, 2019,Volume: 31,Issue: 3,Page: 1309-1329 Authors: Luo,Jiaqi (Gemma); Wong,Ip Kin Anthony; King,Brian; Liu,Matthew Tingchi; Huang,Guo Qiong
 Favorite | View/Download:17/0 | TC[WOS]:6 TC[Scopus]:16 | Submit date:2019/08/15 China Co-creation Service quality |
| How To Solve Inter-Client Conflicts In Service Encounters? Conference paper ANZMAC 2014 Proceedings, Brisbane, Australia, December 1-3, 2014 Authors: Xuehua Wang; Cheris W.C. Chow ; Siu Fong Isabel Fu
 Favorite | View/Download:9/0 | TC[WOS]:0 TC[Scopus]:0 | Submit date:2019/11/01 |