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Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
作者:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
收藏  |  浏览/下载:8/0  |  提交时间:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement  
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
International Journal of Hospitality Management, 2019,Volume: 81,Page: 65-72
作者:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
收藏  |  浏览/下载:4/0  |  提交时间:2019/08/01
Customer incivility  Extra-role customer service  Service encounters  Work engagement