UM
(Note: the search results are based on claimed items)

Browse/Search Results:  1-2 of 2 Help

Filters        
Selected(0)Clear Items/Page:    Sort:
What good soldiers are made of: the role of personality similarity Journal article
Journal of Managerial Psychology, 2015,Volume: 30,Issue: 8,Page: 1003-1018
Authors:  Jennifer Y.M. Lai;  Simon S.K. Lam;  Cheris W.C. Chow
Favorite  |  View/Download:5/0  |  Submit date:2019/08/01
Organizational Citizenship Behaviour  Social Exchange Theory  Personality Similarity  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Tourism Management, 2015,Volume: 48,Page: 362-369
Authors:  Chow, Cheris W. C.;  Lai, Jennifer Y. M.;  Loi, Raymond
Favorite  |  View/Download:3/0  |  Submit date:2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent