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Stochastic networked control systems with dynamic protocols Conference paper
ASIAN JOURNAL OF CONTROL, Hangzhou, PEOPLES R CHINA, JUN 12-14, 2013
Authors:  Antunes D.;  Hespanha J.P.;  Silvestre C.
Favorite  |  View/Download:5/0  |  Submit date:2019/02/13
Networked Control Systems  Stochastic Systems  Scheduling  Dynamic Protocols  
A Call Center with Automatic and Manual Services Conference paper
The Second International Conference on Service Science and Innovation, Beijing, China, 2010-8.8-10
Authors:  Zhaotong Lian;  Pengfei Guo;  Liming Liu
Favorite  |  View/Download:1/0  |  Submit date:2019/11/29
Call Center,  Voice Response Unit,  Agent Service,  Queueing System,  Service Level