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Exploring jaycustomer behavior and handling approach in casinos Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017,Volume: 29,Issue: 5,Page: 1403-1425
Authors:  Fong, Lawrence Hoc Nang;  So, Amy Siu Ian;  Law, Rob
Favorite  |  View/Download:21/0  |  Submit date:2018/10/30
Macao  Gaming  Superstition  Critical Incident Technique  Casino  Dysfunctional Customer Behaviour  
Measuring Consumer Satisfaction and Dissatisfaction Intensities to Identify Satisfiers and Dissatisfiers Journal article
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 2008,Volume: 21,Page: 66-79
Authors:  Clement Chow;  Lida Zhang
Favorite  |  View/Download:2/0  |  Submit date:2019/09/17