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On the uniqueness and stability of equilibrium in quality-speed competition with boundedly-rational customers: The case with general reward function and multiple servers Journal article
International Journal of Production Economics, 2017,Volume: 193,Page: 726-736
Authors:  Li,Xin;  Li,Qingying;  Guo,Pengfei;  Lian,Zhaotong
Favorite  |  View/Download:2/0  |  Submit date:2019/10/11
Bounded Rationality  Customer-sensitive Service  Matrix  Strategic Queueing  
Price and capacity decisions of service systems with boundedly rational customers Journal article
Naval Research Logistics, 2017,Volume: 64,Issue: 6,Page: 437-452
Authors:  Li,Xin;  Guo,Pengfei;  Lian,Zhaotong
Favorite  |  View/Download:1/0  |  Submit date:2019/10/11
Bounded Rationality  Queueing Strategy  Service Sustainability  
Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers Journal article
Production and Operations Management, 2016,Volume: 25,Issue: 11,Page: 1885-1901
Authors:  Li,Xin;  Guo,Pengfei;  Lian,Zhaotong
Favorite  |  View/Download:2/0  |  Submit date:2019/08/01
Bounded Rationality  Customer-intensive Service  Queueing Strategy  Speed-quality Competition