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State-of-the-art social customer relationship management Journal article
Asia Pacific Journal of Tourism Research, 2018,Volume: 23,Issue: 5,Page: 423-436
Authors:  Chan,Irene Cheng Chu;  Fong,Davis Ka Chio;  Law,Rob;  Fong,Lawrence Hoc Nang
Favorite | View/Download:19/0 | TC[WOS]:3 TC[Scopus]:0 | Submit date:2019/08/01
Crm  Customer Relationship Management  Review  Social Crm  Social Media  State-of-the-art  
Exploring jaycustomer behavior and handling approach in casinos Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017,Volume: 29,Issue: 5,Page: 1403-1425
Authors:  Fong, Lawrence Hoc Nang;  So, Amy Siu Ian;  Law, Rob
Favorite | View/Download:33/0 | TC[WOS]:7 TC[Scopus]:0 | Submit date:2018/10/30
Macao  Gaming  Superstition  Critical Incident Technique  Casino  Dysfunctional Customer Behaviour  
Perceived luck in games of chance : determinants and effect on intention to play Thesis
Ph.D., Hong Kong: Hong Kong Polytechnic University, 2014
Authors:  Fong, Hoc Nang
Favorite | View/Download:13/0 | Submit date:2019/10/17