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Exploring jaycustomer behavior and handling approach in casinos Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017,Volume: 29,Issue: 5,Page: 1403-1425
Authors:  Fong, Lawrence Hoc Nang;  So, Amy Siu Ian;  Law, Rob
Favorite | View/Download:38/0 | TC[WOS]:7 TC[Scopus]:10 | Submit date:2018/10/30
Macao  Gaming  Superstition  Critical Incident Technique  Casino  Dysfunctional Customer Behaviour  
An updated comprehensive review of website evaluation studies in hospitality and tourism Journal article
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017,Volume: 29,Issue: 1,Page: 355-373
Authors:  Sun, Sunny;  Fong, Davis Ka Chio;  Law, Rob;  He, Shan
Favorite | View/Download:2038/0 | TC[WOS]:15 TC[Scopus]:25 | Submit date:2018/10/30
Internet  Technology Led Strategy  Website Performance  E-strategic Management Strategies  Hospitality And Tourism  Website Evaluation