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Price and capacity decisions of service systems with boundedly rational customers Journal article
Naval Research Logistics, 2017,Volume: 64,Issue: 6,Page: 437-452
Authors:  Li,Xin;  Guo,Pengfei;  Lian,Zhaotong
Favorite  |  View/Download:2/0  |  Submit date:2019/10/11
Bounded Rationality  Queueing Strategy  Service Sustainability  
A re-examination of experience service offering and regular service pricing under profit maximization Journal article
European Journal of Operational Research, 2016,Volume: 254,Issue: 3,Page: 907-915
Authors:  Zhaotong Lian;  Xinhua Gu;  Jinbiao Wu
Favorite  |  View/Download:6/0  |  Submit date:2019/08/01
Customer Experience  Economic Intuitions  Managerial Insights  Pricing  Queueing  
Analysis of the M1, M2/G/1 G-queueing system with retrial customers Journal article
Nonlinear analysis: real world applications, 2013,Volume: 14,Issue: 1,Page: 365-382
Authors:  Jinbiao Wu;  Zhaotong Lian
Favorite  |  View/Download:3/0  |  Submit date:2019/11/29
Nonlinear System  Retrial Queues  Negative Customers  Embedded Markov Chain  Reliability